Bhagat Mehta
New Delhi
Summary
Dedicated hospitality professional with a proven track record at The Fern Residency, specializing in optimizing operational efficiency and leading teams to provide exceptional service. Expertise in analyzing reservation trends and enhancing communication fosters increased guest satisfaction and sustainable revenue growth. Resilient leadership skills ensure the maintenance of high-performance standards across front office operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Manager
The Fern Residency
Aurangabad
04.2023 - Current
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
Front Office Duty Manager
The Living Adventure Qatar Global Sport Event 2022 Manage by Accor
Doha
09.2022 - 01.2023
- Handling room inventory of more than 12,000 residential accommodations for the cluster.
- Assisting the Front Office team to run the front office operation smoothly and effectively.
- Part of the pre-opening team of the cluster.
- Developed and implemented strategies to improve customer service.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
Assistant Manager Front Office (HOD)
Club Mahindra Saj Mahabaleshwar
Saj Mahabaleshwar
04.2020 - 11.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Implemented quality control measures to uphold company standards.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Front Office Executive
Club Mahindra Munnar
Munnar
01.2019 - 03.2020
- Provided customer service support to clients over the phone and in person.
- Responded to emails sent by customers regarding their queries or complaints efficiently.
- Prepared weekly reports summarizing customer service issues encountered during the week.
- Performed basic bookkeeping duties such as issuing invoices, tracking payments received.
- Managed customer complaints and rectified issues to complete satisfaction.
Team Leader
Club Mahindra Goa
Goa
08.2017 - 06.2019
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Handled customer complaints in a professional manner.
- Maintained accurate records of all guests' bookings and payments.
- Coordinated with other departments to ensure smooth operations.
- Resolved customer complaints efficiently by listening carefully, identifying root cause of issues and providing appropriate solutions.
- Monitored cash drawers at each shift changeover and ensured accurate balancing of accounts receivable records.
Front Office Associate
Club Mahindra Lakepavna Tungi Lonavala
Lonavala
03.2014 - 07.2017
- Greeted customers upon arrival and provided them with outstanding customer service.
- Assisted guests with check-in, check-out, and room reservations.
- Answered incoming calls and inquiries from potential guests in a professional manner.
- Provided information about the hotel's facilities, services, and nearby attractions to guests.
- Handled cash payments for guest transactions accurately and efficiently.
Education
3Year Bachelor Degree - Bachelor of Art
Kumauni University
Uttarakhand01.2012
Higher Secondary School Certificate -
Uttarakhand Board
Uttarakhand01.2009
Secondary School Certificate -
Uttarakhand Board
Uttarakhand01.2007
Skills
- Analyzing Reservation Trends
- Performance Assessment for Front Office
- Overseeing Staffing Efficiency
- Collaborative Communication with Leadership
- Clear Interpersonal Communication
- Skilled Trainer
- Quick Adaptation Skills
- Quality Service Delivery
- Commitment to Accountability
- Resilient Approach to Challenges
- Effective Communication
- Financial Budgeting
- Revenue Optimization Techniques
- Proven Leadership Skills
Accomplishments
- Best employee of the month in March 2015, at Club Mahindra Tungi
- Special Appreciation Certificate at the Living Adventure Global Sports Event, managed by Accor
Languages
Hindi
First Language
English
Proficient (C2)
C2
Kumauni
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Certification
- Completed CMET (Club Mahindra Executive/Management Training) from July 2018 to March 2020
- Completed the I GROW (Growth Recognition Opportunity at Workplace) Program training from August 2017 to June 2018
Timeline
Front Office Manager
The Fern Residency
04.2023 - Current
Front Office Duty Manager
The Living Adventure Qatar Global Sport Event 2022 Manage by Accor
09.2022 - 01.2023
Assistant Manager Front Office (HOD)
Club Mahindra Saj Mahabaleshwar
04.2020 - 11.2021
Front Office Executive
Club Mahindra Munnar
01.2019 - 03.2020
Team Leader
Club Mahindra Goa
08.2017 - 06.2019
Front Office Associate
Club Mahindra Lakepavna Tungi Lonavala
03.2014 - 07.2017
- Completed CMET (Club Mahindra Executive/Management Training) from July 2018 to March 2020
- Completed the I GROW (Growth Recognition Opportunity at Workplace) Program training from August 2017 to June 2018
3Year Bachelor Degree - Bachelor of Art
Kumauni University
Higher Secondary School Certificate -
Uttarakhand Board
Secondary School Certificate -
Uttarakhand Board
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