BHAGAVADEESWARAN RANGARAJ
Coimbatore
Summary
To obtain an opportunity in an environment, which entrusts a lot of responsibilities that will challenge me further. I would like to implement my innovative ideas, skills and knowledge for accomplishing the growth and success of the organization. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Service Process Executive
Cognizant
10.2025 - Current
- Maintained accurate records of provider demographic credentialing and network information in healthcare databases to ensure compliance and accessibility.
- Coordinated provider onboarding, demographic modifications, affiliations, specialties, locations, and network revisions.
- Coordinated provider onboarding and demographic modifications, including affiliations, specialties, and network revisions, to streamline integration into healthcare systems.
- Conducted data reconciliation and quality evaluations to identify and resolve discrepancies, enhancing data integrity and reliability.
HC & Insurance Operations Senior Associate
NTT DATA
03.2020 - 09.2025
- Managed end-to-end live chat support for members and providers, addressing health insurance queries. Leveraged multiple tools to deliver accurate, timely solutions while ensuring healthcare compliance. Provided mentoring, coaching, and process expertise to enhance team efficiency and quality. Improved customer satisfaction across various states and markets through effective support strategies.
- Assessed provider-enrollment issues for contract applicability, efficiently addressing escalations.
- Identified recurring issues, streamlined SOPs, and facilitated process enhancements for seamless provider enrollment operations.
- Streamlined SOPs and facilitated process enhancements, resolving recurring issues for seamless provider enrollment operations.
- Managed live chat support for members and providers, addressing health insurance queries while ensuring healthcare compliance. Mentored and coached team members, enhancing efficiency and quality, contributing to improved customer satisfaction across states and markets.
Education
B Sc - Information Technology
Dr. SNS Rajalakshmi College of Arts Science
Coimbatore, Tamil Nadu01-2019
Skills
Quality monitoring
SOP adherence
Process improvement
Team training
Escalation handling
Quality assurance auditing
Root cause analysis
Interests
Playing cricket on weekends, Listening Yuvan songs, Watching Movies
Declaration
I hereby declare that all information given above is true to the best of my knowledge.
SIGNATURE
(BHAGAVADEESWARAN)
PLACE:
DATE:
Timeline
Service Process Executive
Cognizant
10.2025 - Current
HC & Insurance Operations Senior Associate
NTT DATA
03.2020 - 09.2025
B Sc - Information Technology
Dr. SNS Rajalakshmi College of Arts Science