Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Bhagawan Swaroop

Gurgaon

Summary

Team Lead with 9+ years of experience in the travel aggregator industry, specializing in Quality Control and Audit, property onboarding, operations, and field force management.

Overview

14
14
years of professional experience

Work History

Team Lead- QC & Audit

MakeMyTrip India
Gurgaon
02.2017 - Current
  • Led a team of 9, overseeing quality control, property onboarding, and operations, ensuring adherence to industry standards and company policies
  • Optimized the property onboarding process, reducing onboarding time & maintaining quality standards as per compliance
  • Conducted training programs for Hotel Supply team (DOM & International) on CRM tools, quality assurance processes, and operational best practices
  • Led internal audits and quality assessments, reducing errors in operational workflows and improving compliance across Hotel Supply
  • Conducted training programs for hotel partners on Extranet to improve hotel ranking & generate revenue
  • Conducted root cause analysis on quality issues & hotel partner escalations

Operations Executive

Ibibio Group India
Gurgaon
10.2015 - 02.2016
  • Domestic hotel on-boarding for Goibibo & MakeMyTrip
  • Inventory & content development for on-boarded properties
  • Rates & inventory management for on-boarded properties
  • Conducted training programs for hotel partners on Extranet to improve hotel ranking & generate revenue
  • Stuck Management for Domestic Hotels
  • Domestic Hotel booking reconfirmation with Hotel partners
  • Pay at Hotel bookings reconfirmation with Hotel partners & collection of commission recovery amount

Assistant Restaurant Manager

Little Italy Group of Restaurant
Pune
10.2013 - 09.2015
  • Manage day to day operations of Italian specialty restaurant
  • Managing reservations, table assignments, and customer flow
  • Ensuring the restaurant adheres to health, safety, and sanitation standards
  • Addressing customer complaints and resolving issues promptly
  • Implementing policies to improve service quality and customer satisfaction
  • Hiring, training, and supervising staff members
  • Ensuring compliance with local laws, licenses, and permits
  • Preparing reports on operations, finances, and employee performance

Management Trainee

Sayaji Group of hotels
Indore
06.2011 - 09.2013
  • Gaining hands-on experience in daily hotel operations
  • Learning to manage guest feedback and use it to improve service delivery
  • Assisting senior managers in supervising staff and daily activities
  • Learning to coordinate between departments for seamless operations
  • Understanding how to manage resources efficiently, including staff, inventory, and equipment
  • Observing budgeting, cost control, and revenue optimization practices
  • Participating in workshops, training sessions, and mentoring programs
  • Learning about safety, hygiene, and legal requirements in hospitality

Education

MBA - POM & Marketing

Subharti University
Meerut, India
01-2020

BHM - Hospitality & Hotel Administration

IHM-Gandhinagar
Gujrat, India
01-2011

XII - PCM

Shri Jawahar Inter Collage-Ole
Mathura, India
01-2006

X - General

Shri Jawahar Inter Collage-Ole
Mathura, India
01-2004

Skills

  • Effective Assignment Management
  • Compliance Management
  • Efficient Resource Allocation
  • Process Optimization
  • Performance Assessment
  • Performance Enhancement
  • Workforce Engagement
  • Performance Development
  • Staff Training Programs
  • Quality Standards Compliance

Personal Information

  • Father's Name: Mr. Padam Chand Sharma
  • Mother's Name: Mrs. Sheela Sharma
  • Date of Birth: 05/10/90
  • Gender: Male

Timeline

Team Lead- QC & Audit

MakeMyTrip India
02.2017 - Current

Operations Executive

Ibibio Group India
10.2015 - 02.2016

Assistant Restaurant Manager

Little Italy Group of Restaurant
10.2013 - 09.2015

Management Trainee

Sayaji Group of hotels
06.2011 - 09.2013

MBA - POM & Marketing

Subharti University

BHM - Hospitality & Hotel Administration

IHM-Gandhinagar

XII - PCM

Shri Jawahar Inter Collage-Ole

X - General

Shri Jawahar Inter Collage-Ole
Bhagawan Swaroop