Highly motivated and skilled Technical Support professional with a strong background in IT Escalation, Troubleshooting, and Residential Real Estate. Proficient in Yardi Property Management, Connectwise, and Zendesk Customer Service Software, with experience in CRM flex and Extract, Transform, Load (ETL). Adept at problem-solving and providing exceptional customer service. Experienced in commercial cafe and Rent cafe management using Yardi Voyager. Strong in requirements analysis, employee training, and ensuring superior customer experience. Possesses excellent research skills, works collaboratively in a team environment, and is proficient in SQL.