BHAGWATI LAL SHARMA
Chittorghar
Summary
Conscientious, dedicated, and organized butler with nine years' experience serving in the hospitality industry both in India and the Middle East. Comprehensive expertise in guest management, hotel administration, complaint resolution, royal etiquette, staff supervision, housekeeping procedures, process streamlining, request fulfillment, and front-office and back-office operations. An effective communicator and problem solver with the ability to serve and support a wide variety of customers. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
12
12
years of professional experience
Work History
Butler Team Leader
The Raffles Hotel Udaipur
04.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Frequently inspected production area to verify proper equipment operation.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Personal Butler to the Saudi Royal Family
Royal Private Affairs
08.2019 - 03.2022
- Worked as a private butler for members of the Saudi Royal Family in Riyadh and other locations following all royal protocols
- Coordinated between multiple teams including housekeeping, laundry, and kitchen
- Prepared breakfast, lunch, and dinner for the royal family/guests
- Oversaw private events and parties of the royal family and liaised with vendors and the palace's management
- Planned and managed inventory of chinaware, glassware, and silverware in the palace and managed butler pantry
- Formulated rosters and recreational activities for the team.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
Butler Team Leader
JA Enchanted Island Resort
01.2017 - 06.2019
- Accommodated customers' requests and responded to queries on products and services provided by the resort
- Maintained an up-to-date familiarity with all facilities and services within the suite and effectively handed over shifts to the responsible butler updating him/her with the latest developments
- Liaised with other departments at the resort and improved processes through regular feedback from customers
- Adhered to health and safety standards and SOP's including hotel policies and procedures and grooming and uniform ethics
- Maintained a clean butler pantry on allocated floors and ensured that the pantry is correctly stocked & maintained
- Led daily pre-shift briefings and coordinated with butlers' team, butler management, private dining, and HSK
- Reported suite maintenance requirements according to standard procedures to the management
- Developed a professional relationship with in-house guests and facilitated guests' needs
- Ensured all arrival suites are checked and cleaned after the departure of the guests and updated the shifts logbook.
Butler Team Leader / Butler Team Member
The Leela Palace Kempinski
12.2013 - 12.2016
- Operated the Opera Property Management System for bookings, team management, and internal communication
- Planned and executed everyday operations including maintenance schedules, staff duties, and sanitation procedures
- Trained the team members on customer service, sales, and marketing skills resulting in increased staff productivity
- Reviewed and resolved problems within the team and escalated all major issues to the department head.
Industrial Trainee
The Taj Lake Palace
06.2013 - 12.2013
- Greeted, registered, and accompanied guests to rooms and informed them of dining times and guest amenities
- Recorded and reorganized guests' profiles on the hotel's property management system
- Advised and suggested guests on travel itineraries around the city
- Synchronized with all the departments including housekeeping front office, F&B, engineering, and IT departments.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
Steward
Hotel Fateh Garh
01.2012 - 07.2012
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
Education
BBA - General Management
Matric Institute Business Management
Rajasthan, India04.2019
Diploma in Hotel Management -
Institute of Hotel Management
Rajasthan, India01.2013
Bachelor of Arts Honours in Economics -
Mohanlal Sukhadia University
Rajasthan, India01.2011
Secondary School Certificate -
Rajasthan Board of Secondary Education
Rajasthan, India01.2008
Skills
- Housekeeping
- Payment Processing
- Effective Communication
- Planning & Execution
- Complaint Resolution
- Client Servicing
- Guest Relations
- Staff Training
- Opera PMS
- MS Office Suite
- Sales Expertise
- Account Management
- Issue Resolution
- Daily Workflow Improvement
- Key Performance Indicators (KPI)
Languages
English
Hindi
Rajasthani
Notable Guests Served
- Mr. Albin Dsouza - Palace manager, Royal Private Affairs, +966 53 910 4424, albin.dsouza@yahoo.co.in
- Mr. Dilip Nair - Food & Beverage Manager, Taj Lake Palace, +91 29424 28800
Personal Information
Nationality: Indian
Awards
National Cadet Crops "B" and "C" Certificate Holder "Best Employee for the Year 2016" - The Leela Palace Kempinski
Meeting New Visitor and traveling
Love to travel and experience new destinations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life is to enjoy its present Rather than westing for future
Bhagwati
Timeline
Butler Team Leader
The Raffles Hotel Udaipur
04.2023 - Current
Personal Butler to the Saudi Royal Family
Royal Private Affairs
08.2019 - 03.2022
Butler Team Leader
JA Enchanted Island Resort
01.2017 - 06.2019
Butler Team Leader / Butler Team Member
The Leela Palace Kempinski
12.2013 - 12.2016
Industrial Trainee
The Taj Lake Palace
06.2013 - 12.2013
Steward
Hotel Fateh Garh
01.2012 - 07.2012
BBA - General Management
Matric Institute Business Management
Diploma in Hotel Management -
Institute of Hotel Management
Bachelor of Arts Honours in Economics -
Mohanlal Sukhadia University
Secondary School Certificate -
Rajasthan Board of Secondary Education
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