Bhagya Tanna

Supervised day-to-day operations to meet performance, quality and service expectations.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering positive work environment.
• Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks.
• Collaborated with management team to develop strategic plans for business growth and improvement.
• Mentored team members to enhance professional development and accountability in workplace.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Met with average of 12 clients per week consistently, resulting in 82% client retention rate.
• Partnered with auditors to track errors and add contributions to maintain accuracy
• Organized budget documentation and tracked expenses to maintain tight business controls
• Initiated comprehensive account assessments to check viability, stability, and profitability of business operations
• Strengthened internal controls with regular audits, ensuring compliance with company policies and accounting standards
• Facilitated training of new hires in accounting procedures, contributing to knowledgeable workforce capable of handling diverse tasks effectively
• Facilitated cross-departmental collaboration to achieve accurate budgeting and forecasting, resulting in optimized financial performance
• Improved account management efficiency by streamlining processes and implementing automation tools

• Assisted senior accountants with complex tax filings, ensuring accurate submissions and minimized liabilities.
• Prepared reports and materials to assist with audits.
• Enhanced client satisfaction by providing timely and accurate financial reports.
• Supported clients during tax season by preparing necessary documentation and answering inquiries, reducing stress levels associated with process.
• Conducted internal audit assignments identifying control weaknesses and providing recommendations for improvement, leading to strengthened financial systems.
• Collaborated with team members to complete audits in timely manner, improving overall department productivity.
• Streamlined audit processes for improved efficiency and reduced errors.
• Reviewed customer accounts to identify and resolve irregularities.
• Ensured compliance with regulatory requirements through meticulous attention to detail and consistent application of accounting standards.
• Managed multiple client accounts, maintaining positive relationships and delivering exceptional service.
• Maintained and enhanced internal controls to preserve confidentiality of records.
• Assisted management developing annual budgets by providing historical data insights and projections to support informed decision making.
• Reviewed vendor contracts for accuracy and alignment with budgetary constraints, preventing overspending or misallocation of funds.
• Identified potential areas of risk through diligent research and analysis, enabling proactive measures to mitigate concerns.
• Participated in corporate social responsibility programs designed to benefit local communities, demonstrating commitment to ethical business practices.
• Improved interdepartmental communication by organizing regular meetings between finance teams, fostering collaboration on projects and initiatives.