Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bhagya Lakshmi Kola

Chirala,TG

Summary

Achieved exceptional customer satisfaction levels at Bell by leveraging expertise in Customer Relationship Management and empathy, resulting in repeat business and positive feedback. Skilled in complaint handling and communication, consistently resolved complex issues, enhancing client relationships and service quality.

Overview

2
2
years of professional experience

Work History

Customer Support Specialist

Bell
03.2020 - 01.2022
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

Education

No Degree - Electrical Engineering

Hindustan Universerty
Chennai, India
04.2001 -

Higher Secondary School Education - MPC

Sri Chitanya Junior College
AP, India
04.2001 -

High School Diploma -

Sri Chitanya
AP, India
04.2001 -

Skills

Customer Relationship Management (CRM)

Live chat support

Complaint Handling

Time Management

Problem-solving abilities

Excellent Communication

Adaptability

Customer Communication and Empathy

Languages

English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)

Timeline

Customer Support Specialist

Bell
03.2020 - 01.2022

No Degree - Electrical Engineering

Hindustan Universerty
04.2001 -

Higher Secondary School Education - MPC

Sri Chitanya Junior College
04.2001 -

High School Diploma -

Sri Chitanya
04.2001 -

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Bhagya Lakshmi Kola