Bhagya Lakshmi Murthy

Work History

The CEO Magazine – Bengaluru, India

Bengaluru

01.2023 - Current

Manage day-to-day operations to ensure seamless and efficient workflow.
Serve as the first point of contact for internal and external communication
Schedule meetings, appointments, and manage travel arrangements for staff.
Track office budgets, petty cash, and support finance team with invoicing and expense reports
Maintain office facilities, coordinate with vendors, and ensure compliance with health and safety regulations
Maintain accurate employee records and assist with HR-related administrative tasks.
Organizing and managing office supplies and equipment, providing general administrative support to team members.
Oversee the onboarding and offboarding process for employees, including IT and facility coordination.
Managing budgets and expenses.
Implementing and maintaining office policies and procedures, overseeing facility management, and maintenance.
Manage the ad trafficking and scheduling of digital advertisements across emails & different platform like Monday.com and Zoho CRM
Upload, test, and quality control (QA) creative assets (banners, video, rich media) to ensure they meet technical requirements and client expectations.
Manage and execute digital advertising.
Ensure advertisements comply with industry standards and internal policies.
Coordinate with sales, design, and editorial teams to gather assets and ensure all ads meet technical specifications and deadlines.

Aastrika Midwifery Center

Bengaluru

08.2022 - 12.2022

Supervise and coordinate the operations of various departments, including front office, housekeeping, maintenance, and non-clinical services.
Ensure smooth and efficient patient admission, discharge, and billing processes.
Monitor and manage hospital inventory, procurement, and vendor relationships & manage vendor relationships by negotiating contracts and ensuring the timely delivery of goods and services.
Analyse operational workflows and identify areas for process optimisation.
Implement hospital management systems and standard operating procedures (SOPs) for improved efficiency.
Manage and schedule administrative staff, ensuring adequate coverage and optimal performance.
Conduct training sessions and performance reviews.
Collaborate with clinical and non-clinical teams for seamless service delivery.
Ensure hospital operations comply with healthcare laws, safety standards, and accreditation requirements (e.g., NABH, JCI).
Oversee implementation of quality assurance programs and audits.
Monitor operational budgets, control costs, and support financial planning.
Assist in pricing strategies, revenue cycle management, and cost-saving initiatives
Resolve patient grievances and ensure high levels of satisfaction.
Establish mechanisms for collecting and acting on patient feedback.

Health City Cayman Islands

04.2014 - 03.2020

Monitor and ensure the delivery of compassionate, timely, and effective patient care.
Develop and implement patient care plans in collaboration with physicians and nurses.
Conduct regular patient rounds to evaluate service quality and address concerns.
Lead, mentor, and support nursing and patient support staff.
Assist in scheduling, performance evaluation, and training of team members.
Promote teamwork and a culture of patient-centred care.
Coordinate care transitions and ensure continuity of care across departments.
Work closely with discharge planners, social workers, and allied health professionals, & Oversee patient admissions, discharges, and transfers to ensure smooth processes.
Ensure adherence to clinical protocols, hospital policies, and regulatory requirements (e.g., NABH, JCI).
Participate in audits, risk management, and quality improvement initiatives.
Investigate and resolve patient complaints or service failures.
Maintain accurate documentation of patient records and care plans & communicate effectively with patients, families, and the care team.
Ensure that patient education and informed consent processes are completed properly.
Coding
Worked for two Joint Commission International (JCI).