Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bhagyalakshmi Nair

Bengaluru

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.Hardworking andpassionate.

Ready to help team acheive company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Agent

INTERGLOBE AVIATION LTD.
11.2009 - 05.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Contacted customers to return routine and general calls promptly.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Guest Relations Executive

KIngfisher Training academy
04.2008 - 11.2009
  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
  • Checked documentation and corrected issues in prompt fashion.
  • Monitored guest feedback, using to improve service and departmental operations.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Planned and implemented promotional activities to increase customer satisfaction.
  • Remained available [Number] hours daily to respond to guest needs, complaints or inquiries.
  • Regulated appropriate staffing levels to meet business and customer requirements.

Education

Bachelor of Arts - Aviation And Hospitality Management

St.Martins Diocesan School
New Delhi
06.2009

Skills

  • Customer Relationship Management
  • Strong Telephone Etiquette
  • Sales Quota Achievement
  • Customer Service and Assistance
  • Attention to Detail
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Cancellation Policies

Certification

dangerous goods training,

softskills training

DCS system training

Timeline

Customer Service Agent

INTERGLOBE AVIATION LTD.
11.2009 - 05.2014

Guest Relations Executive

KIngfisher Training academy
04.2008 - 11.2009

Bachelor of Arts - Aviation And Hospitality Management

St.Martins Diocesan School

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Bhagyalakshmi Nair