Bhagya Laxmi Panyam
Hyderabad
Summary
Complex problem solver with an analytical and driven mindset. Dedicated to achieving demanding technical objectives according to tight schedules while delivering impeccable service. Fluent in English communication and accustomed to working with cross-cultural, global teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Developer Support Engineer
Salesforce
10.2021 - Current
- I am currently working as a Technical Developer Support Engineer at Salesforce specifically for Sales Cloud product
- We will assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products
- This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved
- Assisting and suggesting the best practices in handling salesforce metadata, environments and sandbox management
- Write sample code, client libraries, and contribute to Open Source projects
- We will develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
- We will assist with the design and delivery of product and other technical training
- We will review support cases for technical and troubleshooting accuracy, define and describe technical best practices
- We will be proactively monitoring the Salesforce Deployments, defining best practices for successful deployments.
- We will also be asked to answer technical questions, solve technical problems and suggest appropriate workarounds related to supported applications
- We will also be asked to create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the Salesforce community.
Salesforce Devops Engineer
Legato LLP, Anthem INC
02.2021 - 09.2021
- Legato dedicatedly works for the software implementation of the US insurance giant Anthem which is part of Blue cross
- As a DevOps Engineer, we will help developers to commit and merge their code components.
- Also will assist in providing merge conflicts resolution and help in deploying the components.
- We will build, automate, deploy and operate Salesforce applications
- Followed agile methodology for project management using JIRA
- Used Copado and AutoRABIT for release management
- Got an opportunity to work with Vlocity package components.
- Participated in forums to define the best practices for effective management of Salesforce Applications through DevOps.
- Will help in defining and performing Pre, Post deployment activities.
Application Development Analyst
Accenture
12.2019 - 01.2021
- I have been recruited as a Salesforce developer and a Salesforce Release Engineer
- The objective of this project is to implement technology for various business activities at Husky Energy business centers
- I was responsible for the entire DevOps activities for Salesforce in the offshore team
- As part of Salesforce Development activities, I have dealt with various enhancements related to Apex triggers, Custom settings, Scheduled Apex, Batch Apex, Work flow rules, Process builders, Custom labels, VF pages, etc
- I was also given an opportunity to implement DevOps for a green field project
- It was a scratch project which was implemented for the first time in the Salesforce system of Husky energy
- The entire project was developed using GitLab DevOps product.
- I was dealing with the GIT for Version control operations.
- Worked with Jenkins too for defining release pipelines for a few of the Salesforce applications.
Developer, Administrator, Release Engineer
AutoRABIT
03.2018 - 12.2019
- Worked as Release engineer for establishing Salesforce DevOps process for various clients using AutoRABIT release management tool.
- As a Release engineer, will be assisting developers to Commit and merge their changes to Version Control system.
- Will help in Defining deployment strategies, branching strategies for their Salesforce environments.
- Will help in Pre and Post deployment activities.
- Have assisted in Sandbox management activities.
- Took part in executing the functionalities of multiple roles and assisted all the leads of various domains including administration, development, testing, Customer engagement, Product management
- Involved in Unit testing and achieving Test coverage for classes
- Participated in the data migration activity from one Production to another production
- Being in the DevOps team, attained understanding on various Release management strategies
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
- Coordinated with other engineers to evaluate and improve interfaces via LWC components
- Translated Sales requirements into written use cases.
Education
B-Tech - Computer Sciences
Keshav Memorial Institute of Technology
05.2017
Intermediate -
Narayana Junior College
05.2013
SSC -
ICFAI Republic School, SSC
05.2011
Skills
Deployment Tools:
Changesets, Workbench, AutoRABIT, Copado, Jenkins, VS Code, SFDX CLI, GitLab and their commands
Salesforce Development:
Lightning Components - Aura and LWC, Apex - Classes, Test classes, Batch, Scheduled, Visualforce, SOQL, SOSL, Integrations: REST, SOAP
Salesforce Administration:
Custom Objects, Fields, Page Layouts, Sharing Rules, Workflows, Process Builder, Flows, Validation Rules, Approval Processes, Custom Lables, Custom Settings, Sites, Profiles, Permission Sets
Data Migration: Dataloader, Salesforce Inspector
Other Skills: GIT (Version Control) - Commit, Merge, Re base, Back merge JIRA, GIT Hub, Issue and Error Troubleshooting, Well versed in CI CD aspects, Better understanding and defining capabilities of Branching Strategies
Accomplishments
- Designed and Implemented Release Management solution for Husky Energy Salesforce Implementation. It was well applauded by key stake holders of Accenture and Husky Energy.
- I am one of the 2 Developers, for the scratch implementation of Salesforce for AutoRABIT Product. I was very much appreciated for the effort.
- Handled individually the entire AMER product implementation support of Salesforce Functions Product.
- Conducted trainings in Support on various Salesforce Development, Deployment topics, which was well received and well appreciated.
Certification
- Certified PD1 Developer
- Administrator
- Sales Cloud Consultant
- Heroku Architect
- App Builder
- Copado Admin
- AutoRABIT professional
Inter Personal Skills
Good communication skills, Active team player, Optimist, Smart worker, Friendly in nature, Quick learner
Timeline
Developer Support Engineer
Salesforce
10.2021 - Current
Salesforce Devops Engineer
Legato LLP, Anthem INC
02.2021 - 09.2021
Application Development Analyst
Accenture
12.2019 - 01.2021
Developer, Administrator, Release Engineer
AutoRABIT
03.2018 - 12.2019
B-Tech - Computer Sciences
Keshav Memorial Institute of Technology
Intermediate -
Narayana Junior College
SSC -
ICFAI Republic School, SSC
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