Dynamic banking professional with a proven track record at DBS Bank, excelling in cross-selling and relationship management. Adept at driving sales growth and enhancing customer satisfaction through effective communication and strategic sales initiatives. Skilled in banking operations and MS Excel, consistently achieving targets while fostering trust and loyalty among clients.
Hi, I’m
BHAGYA NANDANA CHILAKA
PERSONAL BANKER
Visakhapatnam
Summary
Overview
8
years of professional experience
Work History
DBS Bank
Personal Banker
05.2024 - 07.2025
Job overview
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Expanded client base by promoting new financial products.
HDFC Bank
Branch Sales Officer
02.2022 - 04.2024
Job overview
- Achieved individual and branch targets on consistent basis.
- Connected with account representatives to promote bank products.
- Maintained in-depth understanding of bank operations, products, and services.
- Implemented cross-selling techniques throughout the branch, encouraging customers to explore additional products for an increase in overall sales figures.
- Resolved customer complaints to maintain high level of satisfaction.
- Managed branch sales, customer service, finances and recordkeeping.
Matrimony.com
Sales Executive
02.2017 - 03.2020
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Z.p.g.h Chodavaram, India
Bachelor of Arts
04.2001
University Overview
Skills
Customer service
Timeline
Personal Banker
DBS Bank
05.2024 - 07.2025
Branch Sales Officer
HDFC Bank
02.2022 - 04.2024
Sales Executive
Matrimony.com
02.2017 - 03.2020
Z.p.g.h
Bachelor of Arts
04.2001
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