Bhagya R V
IT Endpoint Speicalist -11
Bengaluru,KA
Summary
Dynamic IT professional with a proven track record at Pathlock, enhancing customer relations and driving quality assurance initiatives. Expert in analytical thinking and team collaboration, I championed software adoption that streamlined workflows, significantly improving operational efficiency. Committed to delivering exceptional results while fostering strong client relationships and mentoring junior team members.
Overview
11
11
years of professional experience
Work History
IT Endpoint Specialist - II
Pathlock
09.2021 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Sr. IT Analyst
ATSG
02.2021 - 05.2021
- Increased user satisfaction by providing timely, effective technical support and training resources.
- Played a key role in disaster recovery planning efforts ensuring business continuity during unforeseen events.
- Improved data security with implementation of robust backup and recovery solutions.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts that supported the organization''s strategic goals.
Sr. Analyst Service Desk
Microland Pvt.Ltd
11.2014 - 09.2020
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
Education
Bachelor of Engineering - Computer Information Systems
AMC Engineering Collate
Bengaluru, India 04.2001 -
Skills
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Timeline
IT Endpoint Specialist - II
Pathlock
09.2021 - Current
Sr. IT Analyst
ATSG
02.2021 - 05.2021
Sr. Analyst Service Desk
Microland Pvt.Ltd
11.2014 - 09.2020
Bachelor of Engineering - Computer Information Systems
AMC Engineering Collate
04.2001 -