BHAGYASHREE BODHARE
Pune
Summary
IT operations and observability specialist with 9 years of experience in monitoring automation and incident management for critical systems. Proven track record in enhancing system reliability, reducing downtime, and optimizing operations through data-driven insights. Skilled in ITIL-based service management, DevOps fundamentals, and agile methodologies, with extensive experience in large-scale enterprise and SaaS transformation environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Platform Systems Administrator
BMC Software
Pune
12.2023 - Current
- Led IT operations and observability initiatives for business-critical applications, ensuring high availability and system reliability
- Designed and implemented automation-based monitoring solutions using Selenium for 200+ applications, reducing manual effort and improving system visibility
- Managed ITIL-based incident and problem management processes, reducing MTTR by 20%
- Supported SaaS transformation initiatives, aligning monitoring strategies with new cloud-based environments
- Collaborated with cross-functional teams (R&D, security, operations) to enhance system performance and stability
- Mentored a team of 10+ members, implementing proactive monitoring practices to reduce service disruptions
- Conducted root cause analysis (RCA) and implemented preventive measures to minimize recurring incidents
- Delivered user training sessions for SaaS platforms, achieving 98% user satisfaction
- Key Project: Legacy to SaaS Migration
- Played a key role in migrating legacy systems to SaaS platforms, ensuring smooth transition and operational continuity
- Automated validation and monitoring processes during migration, improving deployment reliability
- Partnered with security teams to enforce policies, reducing vulnerability exposure by 25%
Associate Platform Systems Administrator
BMC Software
Pune
04.2019 - 11.2023
- Managed production support for enterprise applications, ensuring SLA compliance and minimal downtime
- Analyzed incident trends and implemented process improvements, reducing recurring issues by 15%
- Coordinated with R&D teams to troubleshoot defects and improve application stability
- Generated performance insights using monitoring data to enhance IT service delivery
- Supported continuous improvement initiatives across IT operations and support functions
Graduate Intern
BMC Software
Pune
01.2017 - 04.2019
- Provided application performance reports for business reviews, enabling data-driven decisions
- Automated monitoring and validation scripts using Selenium, reducing manual effort by 30%
- Supported on-call production environments, ensuring timely incident resolution
- Assisted in troubleshooting and resolving application issues in collaboration with development teams
Education
Bachelors of Engineering - Electronics & Telecommunications
Cummins College of Engineering
Pune2015
Skills
- Observability and monitoring
- Incident and problem management
- Automation scripting and testing
- Application performance management
- Root cause analysis
- SaaS migration strategies
- ITIL framework expertise
- JIRA proficiency
- ITOM solutions
Certification
- ITIL v4 Foundation
- DevOps Fundamentals
- Software Testing
Websites, Portfolios and Profiles
https://www.linkedin.com/in/bhagyashree-b-35a361a0/
Timeline
Platform Systems Administrator
BMC Software
12.2023 - Current
Associate Platform Systems Administrator
BMC Software
04.2019 - 11.2023
Graduate Intern
BMC Software
01.2017 - 04.2019
Bachelors of Engineering - Electronics & Telecommunications
Cummins College of Engineering