Highly competent and ambitious professional with nearly 9+ years of experience in sales operations and customer & channel relationship management. Seeking to build a profound career in operation management, leveraging dynamic and enterprising nature.
Brings added advantage of sales and marketing exposure, allowing for streamlined processes in line with market practices. Known for strong collaboration skills and ability to build relationships with upper-level decision makers.
Excels at taking control of critical problem areas and delivering on client commitments.
With honed client servicing, people management, and planning skills, is an effective communicator who consistently achieves results.
Overview
13
13
years of professional experience
Work History
Sr. Unit Sales Manager - Band VB
ICICI Lombard General Insurance Co. Ltd.
03.2014 - Current
Streamlined sales processes by identifying inefficiencies and implementing improvements.
Enhancing channel satisfaction with personalized service and prompt resolution of issues.
Involved in promoting I-partner pro ( App ) based policy issuance, driving the uptake of the same.
Handling Policy servicing for Key producers, corporate in Mumbai and National Tie-ups.(18 agents 4 National tie ups ,18 corporate clients)
Co-ordination with all key stake holders , Ops, claims, IT , process teams for processing cases and timely feedback on process improvements
Handling large recons for major accounts ensuring efficiency in premium accounting.
Ensuring the attainment of respective targets from assigned agents on monthly basis.
Efficiently handling corporate clients, Retail agents, training them on product.
Assist in selling Travel Insurance to corporate on time.
Sourcing per month travel insurance business of 15 lakhs pm from retail and Corporate channel partners.
Activation of new agents and planning their incentives to source travel insurance business with Lombard.
Conducted and delivered Travel process Training for Clients as well as employees within the team.
Designing Travel Brochures as per the client requirements.
Achievements
Ranked no 2 Performer Pan India throughout the year 2020-2021.
Ranked no 3 Performer Pan India throughout the year 2021-2022.
Ranked no 2 Performer Pan India throughout the year 2022-2023.
Ranked no 3 Performer Pan India throughout the year 2023-2024.
Promoted from Band VA to VB June 2021 and Nominated frontier in the month of Aug 22.
Accounts Executive
Baba Marcom Pvt Ltd
04.2013 - 03.2014
Maintaining sale voucher, purchase vouchers, commission vouchers.
Trial balance & Balance sheet entries in Tally.
Payment Reconciliation.
Handling Admin software of investment.
Publishing of commission vouchers and ORC vouchers.
Adaptable and proficient in learning new concepts quickly and efficiently.
Paid attention to detail while completing assignments.
Executive
GIC HOUSING FINANCE
07.2012 - 04.2013
Assisting customer for housing loan.
Cross sell Insurance products.
Coordinating with bank and generating PDC.
Prepared annual data to determine metrics for operational performance.
Education
Bachelor of Commerce - Finance/ Accounting/Book-Keeping
Mumbai University
Mumbai
01.2011
Skills
Data Analytics and Excel proficiency
Process designing
Key account management
Sales operation & support
Client management & Sales
Sales Training
Exceptional multi-tasker
Core Competencies
Analyzing the requirements of channel partners, Guiding and mentoring the team, Coordinating with other departments, Managing customer centric operations, Attending to clients’ complaints, Interacting with customers for feedback
Languages
English
Hindi
Marathi
Personal Information
Location Preference: Mumbai
Date of Birth: 05/29/91
Marital Status: Married
Interests
Singing
Music Lover
Travel & explore new places
Timeline
Sr. Unit Sales Manager - Band VB
ICICI Lombard General Insurance Co. Ltd.
03.2014 - Current
Accounts Executive
Baba Marcom Pvt Ltd
04.2013 - 03.2014
Executive
GIC HOUSING FINANCE
07.2012 - 04.2013
Bachelor of Commerce - Finance/ Accounting/Book-Keeping