Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Timeline
Generic

Bhagyashree Singh

Enterprise Senior Analyst
Bangalore

Summary

Results-driven IT Analyst with 11 years of experience specializing in SharePoint and Office 365 solutions. Managed large-scale data migrations, including 4.5TB from SharePoint to OneDrive, enhancing data accessibility for users. Expertise in global administration of Office 365 services, ensuring optimal performance and security across platforms.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Enterprise Senior Analyst

Unisys
Bangalore
08.2024 - Current
  • Analyzed problems related to sharepoint tenant and provided options an a solution to stakeholders
  • Developed comprehensive reports related to Sharepoint administration to communicate insights and recommendations to stakeholders.
  • Led cross-functional teams in process improvement initiatives, enhancing operational efficiency.
  • Worked as a shared resource in multiple projects at a same time .
  • Collaborated with business units to define requirements and ensure alignment on project objectives.
  • Conducted risk assessments and provided actionable solutions to mitigate potential issues at the time of transitions
  • Implemented best practices for data governance, ensuring accuracy and compliance across projects.
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Led the transitions for the sharepoint projects
  • Performed Sharepoint migrations worked on incidents ,requests ,problems and changes in all the accounts .
  • Prepared documentation , SOPs ans KB articles for training purposes

I.T Analyst

TCS
Bangalore, India
02.2023 - 07.2024
  • Worked with internal team members to remedy issues with preemptive solutions.
  • Served as subject matter expert in cross-functional teams working together on initiatives requiring SharePoint expertise, ensuring seamless integration and high-quality outcomes.
  • Collaborated closely with stakeholders to gather requirements, ensuring alignment between business needs and technical solutions delivered.
  • Created detailed documentation for each project, allowing for seamless knowledge transfer between team members.
  • Optimized search functionality within SharePoint sites, enabling users to quickly locate relevant information as needed.
  • Configured permission settings appropriately for various user groups, balancing accessibility with data security concerns.
  • Managed and monitored installed systems for highest level of availability.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Worked effectively in fast-paced environments.

Consultant

Capgemini
Bangalore, India
03.2021 - 02.2023

Infra

  • Collaborated with engineering to report issues, manage project deliverables and provide status reports.
  • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
  • Used metrics to monitor application and infrastructure performance.
  • Analyzed, troubleshot and enhanced network performance to drive efficiency.
  • Performed regular maintenance tasks on SharePoint environments, keeping systems up-to-date and secure.
  • Set up and controlled user access levels across databases to protect important data.
  • Built databases and table structures for web applications.
  • Conducted tests to identify issues and make necessary modifications.
  • Coordinated with IT teams to ensure seamless integration between SharePoint infrastructure and other business systems.
  • Monitored system usage and performance metrics, identifying areas for improvement or optimization.
  • Provided expert guidance during audits related to compliance within the organization''s internal policies and industry regulations.
  • Managed site permissions effectively, ensuring proper access levels for all users across the organization.
  • Supported end-users through technical assistance when needed; addressed issues promptly.
  • Collaborated with various departments to gather requirements and develop tailored SharePoint solutions.
  • Troubleshot issues with SharePoint sites and applications, resolving problems quickly to maintain productivity.
  • Migrated existing content to new SharePoint platforms seamlessly, minimizing disruptions to daily operations.
  • Configured and administered SharePoint servers, maintaining optimal performance and reliability.
  • Demonstrated leadership skills in managing projects from concept to completion.

Senior Software Engineer

Wipro
Bangalore, India
06.2015 - 03.2021
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
  • Managed SharePoint migrations from older versions to newer platforms, minimizing downtime and ensuring data integrity.
  • Collaborated with cross-functional teams to ensure seamless implementation of SharePoint upgrades and migrations.
  • Managed change control processes, safeguarding the quality of critical data assets during system upgrades or migrations.
  • Provided exceptional support for clients during their transition to cloud platforms, ensuring a smooth and successful migration process.
  • Streamlined the migration process by implementing efficient data management practices and tools.
  • Developed training materials and conducted workshops, increasing end-user proficiency in SharePoint tools.

Education

MTECH (Integrated) -

Provided by Wipro Vellore Institute of technology (WISTA)
Bangalore
07.2015 - 1 2019

BCA -

Techno India, Kolkata
08.2012 - 1 2015

HSC (class 12th) -

ISL Dhanbad, Jharkhand
03.2012

SSC (class 10th) - undefined

DE Nobili School CMRI Dhanbad

Skills

SharePoint Migration

SharePoint Online Administrator

Basic SharePoint development (Basic CSOM scripting)

SharePoint Analyst (Online and part of On- Premises)

Office 365 suite understanding

Office 365 Admin for various services like Teams SharePoint, Active Directory OneDrive, Microsoft Stream, Exchange, Etc

Change Control Release Management

Power Shell Scripting/Automations for Share gate Migration tool

Troubleshooting performance related issues

Worked on various migration tools like Sharegate and Movers In etc

Basic knowledge about the SharePoint designer's tool

Power Automate to create flows in SharePoint online

ITSM process (Managing Incidents, requests, problems and changes)

Worked on various ITSM Tools like service now, Remedy and Cherwell

Team player

Transition lead - Project transitions

Certification

AZ-900 Microsoft Azure Fundamentals

Accomplishments

  • Received The BU (Business Unit) Award for "Best Performer" twice. This award is for consistently demonstrated culture essentials and has endeavored to deliver high performance.
  • Won Multiple Awards for providing quality deliverables.
  • Inspiring Performance Award.
  • Number of Client Appreciations in automating various migration process from Sharegate Tool.
  • Received various appreciations from both client and organization.

Personal Information

  • Date of Birth: 06/05/94
  • Nationality: Indian
  • Marital Status: Married

Timeline

Enterprise Senior Analyst

Unisys
08.2024 - Current

I.T Analyst

TCS
02.2023 - 07.2024

Consultant

Capgemini
03.2021 - 02.2023

MTECH (Integrated) -

Provided by Wipro Vellore Institute of technology (WISTA)
07.2015 - 1 2019

Senior Software Engineer

Wipro
06.2015 - 03.2021

BCA -

Techno India, Kolkata
08.2012 - 1 2015

SSC (class 10th) - undefined

DE Nobili School CMRI Dhanbad

HSC (class 12th) -

ISL Dhanbad, Jharkhand
Bhagyashree SinghEnterprise Senior Analyst