Bhagya Shree U G
Team Leader
Bengaluru
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Team Leader
Ola Electric PVT LTD
03.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conduct team meetings to communicate updates, targets, and performance insights.
- Track team performance through KPIs such as conversion rate, leads generated, and revenue achieved.
- Analyze sales data, prepare performance reports, and present insights to management for decision-making.
- Maintain a positive and productive work environment to improve team morale.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Quality Assurance Analyst
Ola Electric PVT LTD
12.2021 - 02.2024
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
Customer Support Specialist
Athena BPO Private Limited
06.2019 - 07.2021
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Ensure high levels of customer satisfaction by offering timely, professional support.
Fundraising Coordinator
Syrex Infoservices India Pvt. Ltd.
02.2018 - 03.2019
- Managed successful fundraising events, including logistics, promotion, and donor engagement efforts.
- Build and maintain long-term relationships with donors through regular communication and follow-ups.
- Plan and coordinate fundraising events, campaigns, and community outreach activities.
- Prepare grant proposals, sponsorship packages, and fundraising presentations.
Customer Support Specialist
Serco BPO
03.2016 - 02.2017
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
Education
High School Diploma -
Vivekananda Polytechnic
Puttur, India 04.2001 -
High School Diploma -
GHSS Bekur
Kasaragod, India 04.2001 -
Skills
Work planning
Team motivation
Quality improvement
People management
Team building
Coaching
Overtime management
Key performance indicators
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Team Leader
Ola Electric PVT LTD
03.2024 - Current
Quality Assurance Analyst
Ola Electric PVT LTD
12.2021 - 02.2024
Customer Support Specialist
Athena BPO Private Limited
06.2019 - 07.2021
Fundraising Coordinator
Syrex Infoservices India Pvt. Ltd.
02.2018 - 03.2019
Customer Support Specialist
Serco BPO
03.2016 - 02.2017
High School Diploma -
Vivekananda Polytechnic
04.2001 -
High School Diploma -
GHSS Bekur
04.2001 -