Bhakti Gala

Presales - Lending

· Led on-site Proof of Concept (POC) engagements for KSA & India's emerging leasing and financing businesses, demonstrating the value of our retail lending suite (digital lending, loan origination, management, and collection).

· Analyzed X-sell and Up-sell data to identify and capitalize on key business opportunities within the target market.

· Translated complex client requirements from RFPs into clear, product-aligned solutions, crafting detailed responses and functional solution scope documents with realistic timelines.

· Developed and delivered comprehensive presales training to internal teams, enhancing product knowledge and sales effectiveness.

· Conducted impactful POC trials and product demonstrations, effectively showcasing product capabilities to prospective clients.

· Created detailed documentation, including FSDs, BSMs, RSDs, Budgetary Proposals, LLDs, and HLDs, ensuring clear communication and project alignment.

Implementation – Lending

· Successfully gathered and documented comprehensive requirements for Customer Onboarding and Management within Islamic Lending, ensuring alignment with client needs.

· Streamlined operations by automating manual processes, resulting in increased efficiency and reduced operational costs.

· Led the implementation of the lending suite across multiple product lines, ensuring seamless integration and functionality.

· Developed and delivered key project documentation, including FSDs, BRDs, Requirement Traceability Matrices, and User Stories, ensuring clear communication and project alignment.

· Conducted rigorous System Integration Testing to validate development against agreed-upon customer requirements, ensuring high-quality deliverables.

· Facilitated user training for 50+ members, enabling effective adoption and utilization of the new lending system.

Product Management – Lending

· Contributed to the full lifecycle development of the "Azentio One Banking" Islamic Lending Loan Origination Module, from conceptualization to deployment, incorporating client-driven enhancements.

· Successfully managed a 5-person team to achieve 70-75% of planned deliverables for the "AZ1" project within a 7-month timeframe.

· Served as a primary liaison between development and product teams, providing in-depth product feedback and developing extensive product knowledge.

· Defined and documented requirements for the "Next Gen Lending" project, utilizing JIRA for sprint tracking, wireframing for visual representation, and Confluence for knowledge management.

• As a Portfolio Analyst, I had to manage the portfolio of the clients.

• As a Junior Accountant, I had to take care of the banking documents, reconciliations, and accounts.