Bhakti Jagani

• Led the end-to-end business analysis for fund allocation and expense processing enhancements within a hedge fund accounting platform.
• Collaborated with cross-functional teams (Fund Accounting, Operations, Technology) to gather and document detailed business requirements related to allocation models (pro-rata, tiered, waterfall) and expense accruals (management fees, audit, legal).
• Conducted comprehensive business analysis to identify opportunities for process improvement and system enhancements. Gathered and documented requirements, created use cases, and developed functional specifications to guide development efforts.
• Collaborated with stakeholders, including executives, end users, and technical teams, to gather insights, understand requirements, and ensure product alignment with business objectives.
• Translating business requirements into user stories, Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and Software Requirement Specifications (SRS) to ensure alignment with business objectives, and deliver tangible value.
• Communicate client’s business requirements by developing comprehensive UML diagrams, wireframes, and mockups, contributing to clear and effective system designs.
• Engaging in extensive stakeholder management, defining scope, performing gap analysis, and handling change requests efficiently.
• Organizing and leading requirement-gathering meetings using diverse elicitation techniques such as interviews, document analysis, and brainstorming sessions, ensuring alignment with business goals.
• Conduct AS-IS and TO-BE analysis, and suggest fit-for-business solutions by designing a change strategy.
• Actively participating in Agile Scrum methodologies, overseeing sprint cycles, stand-ups, and retrospectives to ensure timely project delivery.
• Prioritize requirements using MOSCOW approach.
• Overseeing quality assurance and user acceptance testing processes, ensuring successful 'go-live' of applications.
• Generating innovative ideas, including one that was adopted by the management of HDFC Limited, which was developed into a software solution, and amalgamated with multiple existing systems.
• Overseeing the implementation of affordable housing projects and government initiatives, ensuring compliance and effective execution.
• Continuously identifying and analyzing current business needs by engaging with stakeholders, reviewing business processes, and gathering relevant data.
• Improved project efficiency by analyzing business processes and identifying areas for improvement.
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.

• Elicit, document, and validate detailed business requirements for wealth management platforms, processes, and systems.
• Conduct stakeholder interviews, workshops, surveys. translate business needs into detailed user stories, use cases, or BRDs/FRDs.
• Maintain traceability matrix to track requirements through lifecycle.
• Analyze current processes (AS-IS) and design improved workflows (TO-BE).
• Use tools like BPMN, flowcharts, and process maps.
• Gathers and documents business, functional, and non-functional requirements from clients or internal teams.
• Identifies business problems and opportunities, proposing effective solutions.
• Ensures clear and continuous communication between business units, project managers, and developers.
• Works closely with project managers and development teams to ensure project goals align with business needs.

Role: Lead Client Service

• Serve as the primary point of contact for clients regarding fund accounting deliverables.
• Develop and maintain strong working relationships with clients and stakeholders.
• Conduct regular service review meetings with clients to discuss performance, issues, and improvements.
• Oversee daily, weekly, and monthly NAV production and review processes. Ensure accuracy and timeliness of NAVs, financial statements, and performance reporting. Coordinate with fund accountants, auditors, and other teams during the financial reporting cycle.
• Investigate and resolve client inquiries or escalations related to fund performance, expenses, trades, valuations, and reconciliation issues. Collaborate with internal teams (operations, pricing, reconciliation, tax) to provide end-to-end resolution.
• Identify opportunities to streamline processes and enhance client service quality. Provide feedback to internal teams for automation or process enhancements. Help implement and monitor service level agreements (SLAs) and KPIs.
• Ensure compliance with internal policies, client mandates, and regulatory requirements. Escalate potential risks or breaches to appropriate governance forums. Participate in audits, regulatory reviews, and client due diligence processes.
• Support client onboarding and transitions, including documentation, fund setup, and data mapping. Participate in system upgrades, automation initiatives, and client-specific projects. document and communicate business requirements to relevant project stakeholders.
• Deliver timely and accurate client reports (e.g., NAV packages, performance reports, tax packs) Track and report key metrics to senior management and clients. Communicate changes in fund structure, operations, or regulations to clients. Acts as a bridge between business stakeholders and technical teams to ensure mutual understanding of requirements and outcomes.

• Oversaw reconciliation of cash and positions across systems and third-party data.
• Resolved client-reported exceptions and led automation efforts to improve accuracy.
• Delivered reconciliation performance metrics and dashboards to internal and external stakeholders.
• Oversee daily, weekly, and monthly reconciliation of cash and positions between internal accounting systems and external data sources (e.g., custodians, brokers) Ensure timely resolution of breaks and discrepancies in client portfolios. Monitor adherence to reconciliation SLAs and escalate unresolved exceptions.
• Deliver daily and ad-hoc reports summarizing reconciliation status, outstanding breaks, and risk exposure.
• Track KPIs and provide regular reporting to internal stakeholders and clients.
• Develop dashboards and metrics for service performance and operational control.
• Participate in onboarding new clients by setting up reconciliation templates, data feeds, and escalation protocols. Lead client transitions, ensuring minimal disruption to ongoing reconciliation processes.