Bhakti Kalra
Senior Process Executive
New Delhi,India
Summary
I have worked as a customer service executive, and I have enjoyed the experience so far. Now I think that I have come to a point in my career that I want to put myself in an environment that will challenge me to do more and to add more value.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Senior Process Engineer
Cognizant
New Delhi, Delhi/NCR
03.2019 - 04.2021
- Serve as primary point of contact for an average of 30 incoming phone calls per day, addressing inquiries and resolving concerns.
- Experience in supporting and troubleshooting the technical issues reported by the clients by maintaining a positive, empathetic, and professional attitude towards them at all times.
- Assist in training junior representatives and provide live support to the team.
- Expert efficiency in the phone support channel, professional writing in the chat, and email support channels.
Education
BBA - Marketing And Finance
Bharati Vidyapeeth University
New Delhi 05.2014 - 06.2017
MBA - Finance
Bharati Vidyapeeth University
New Delhi 07.2017 - 07.2019
Skills
Ability to establish and maintain active relationships with people at all levels with strong leadership skills
Excellent written and verbal communication skills
Highly responsible and productive under time pressure and able to prioritize a high volume of work
Problem Solving
Decision Making
Certification
Cyber Security Certificate.
Internships
- HDFC BANK (September 2017 - December 2017). Post - Relationship Manager
Interacted with clients and customers in a positive manner explaining all the policies and products of the bank.
- Escape System Consultants Pvt. Ltd. (May 2016 - June 2016)
ERP Overview
Timeline
Senior Process Engineer
Cognizant
03.2019 - 04.2021
MBA - Finance
Bharati Vidyapeeth University
07.2017 - 07.2019
BBA - Marketing And Finance
Bharati Vidyapeeth University
05.2014 - 06.2017