Bhakti Kapasi
Principal Account Manager
Mumbai
Summary
Results-driven Revenue professional with 9+ years of experience optimizing operations, strengthening client relationships, and driving revenue growth. Skilled in developing targeted strategies to enhance customer retention and satisfaction. Proven ability to lead teams, manage complex projects, and align efforts with business goals. Passionate about delivering value-driven partnerships and exceeding client expectations through innovative solutions.
Overview
14
14
years of professional experience
Work History
Principal Account Manager
Premagic
11.2023 - Current
- Defined company vision, go-to-market strategy, and scalable business operations.
- Expanded customer base in new markets, including EU and NAM, through a strategic GTM plan.
- Formulated, executed, and streamlined processes for the Sales function, driving efficiency and growth.
- Increased revenue growth by 20% through large enterprise deals, up-sell & cross-sell strategies.
- Drove customer acquisition, retention, and revenue growth via strategic sales and partnerships.
- Built and nurtured key stakeholder relationships, securing enterprise deals and business expansion.
- Established a high-performing team and fostered a strong, mission-driven company culture.
Key Account Manager
Smart Health Clubs
09.2022 - 01.2023
- Designed and executed strategies to enhance customer satisfaction and loyalty, achieving a 80% satisfaction rate.
- Developed and managed a customer retention program, leading to a 35% increase in long-term client engagement.
- Maintained 70% satisfaction ratings among key clients by proactively addressing concerns and implementing regular feedback-driven improvements.
Sales Account Executive
Sellerapp
01.2021 - 08.2022
- Developed and maintained relationships with key stakeholders resulting in a 30% increase in revenue from existing accounts.
- Built and maintained a sales pipeline that accurately tracked and forecasted sales performance.
- Exceeded quarterly sales goals by 12%, resulting in a promotion to a senior account executive.
- Negotiated and closed complex deals, resulting in a 15% increase in gross profit.
- Developed and implemented a cross-selling program that increased revenue from existing customers by 20%.
Team Leader
UNICEF Ireland
10.2018 - 12.2020
- Responsible for new client acquisition, running outreach campaign and achieved my quota with a 10% increase MoM.
- Promoted to team lead position and mentoring a team of sales representatives to help them achieve their targets.
- Increased revenue by 12% via onboarding new clients with a higher value.
Sr Financial Analyst
CSIPL- Citibank
09.2014 - 08.2017
- Maintained books of accounts and financial statements for the software developed in-house for all businesses across the globe.
- Transitioned, centralized, standardized the Specialized Accounting Controllership function as part of global project spanning over 30 countries.
- Ensured accurate segmental reporting, aiding in project planning and analysis for software projects across Citibank.
Audit Assistant
JCR Chartered Accountants
01.2012 - 08.2014
- Reviewed and analyzed accounting data to identify errors and discrepancies.
- Assisted in developing and implementing internal control procedures to improve operational efficiency and reduce fraud.
- Participated in meetings with clients and management to discuss audit findings and recommendations.
Education
MSc - International Management
Trinity College
08.2018
Part-Qualified Chartered Accountant - undefined
ICAI
05.2012
Bachelor of Commerce - undefined
NM College of Commerce & Economics
04.2010
Skills
- Communication Skills
Timeline
Principal Account Manager
Premagic
11.2023 - Current
Key Account Manager
Smart Health Clubs
09.2022 - 01.2023
Sales Account Executive
Sellerapp
01.2021 - 08.2022
Team Leader
UNICEF Ireland
10.2018 - 12.2020
Sr Financial Analyst
CSIPL- Citibank
09.2014 - 08.2017
Audit Assistant
JCR Chartered Accountants
01.2012 - 08.2014
Part-Qualified Chartered Accountant - undefined
ICAI
Bachelor of Commerce - undefined
NM College of Commerce & Economics
MSc - International Management
Trinity College
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