Bhakti Pawar
Mumbai
Summary
Diligent Shift Supervisor with over 3 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management and loss prevention.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks, India.
02.2023 - Current
- Completed opening and closing duties to facilitate business operations.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Identified areas of improvement within the department and implemented necessary changes.
- Helped employees accomplish tasks during peak periods.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Coffee Master
Starbucks, India
11.2021 - 02.2023
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Executed promotional campaigns that increased sales volume across all locations.
- Analyzed customer feedback surveys to identify areas of improvement in the café environment or services offered.
- Provided barista training to new hires on the proper use of espresso machines, coffee grinders, blenders, and other equipment.
- Performed weekly cleanings of all brewing equipment, grinders, and blenders according to company protocols.
- Maintained accurate records of sales transactions, including cash flow management.
- Prepared and served hot or cold beverages.
- Participated in weekly meetings with store managers to discuss current trends in the market place.
Barista
Starbucks, India.
04.2021 - 11.2021
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Ground beans for espresso shots according to individual customer specifications.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Described menu items to customers and suggested appealing products.
- Followed health, safety and sanitation guidelines to pass state inspections.
Front Desk Manager
Chai Pe Charcha Caffe
Mumbai
11.2018 - 10.2019
- Assisted staff by serving food and beverages or bussing tables.
- Maintained an accurate cash register system at all times during business hours.
- Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Set goals for staff performance while providing feedback to motivate them towards success.
Front Desk
Dominos, India.
06.2018 - 11.2018
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Front Desk
Fariyas Hotel
Mumbai
11.2017 - 04.2018
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified communication channels to set roadmap to distribute information.
Education
Hotel Management
Kohinoor College of Hotel And Tourism Management
Mumbai.06-2018
H.S.C. (Commerce)
K.M.S. Dr. Shrirodkar High School
Mumbai.06-2015
S.S.C.
K.M.S. Dr. Shirodkar High School
Mumbai.06-2013
Skills
- Customer-Oriented
- Inventory Control
- Continuous Improvement
- Business Administration
- Safety Understanding
- Staff Scheduling
- Conflict Resolution Techniques
- Employee Training
- Cash Handling Ability
- Operations Management
Personal Information
- Date of Birth: 08/10/1997
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Languages
- Marathi
- Hindi
- English
Extracurricular Activities
Dancing Cooking Reading
Disclaimer
I hereby declare that above mentioned information is furnished here is true and correct to the best knowledge and belief.
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Barista Trainer
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Accomplishments
- Achieved Value Card from District Manager as well as RMO for exceptional Customer satisfaction.
- Runner up for All India Coffee Story telling competition.
- Achieved Certification for Barista Trainer.
- Achieved Certification for coffee master.
Affiliations
- Making Cakes at home for sell
- Having small Instagram page for handcrafted chocolates / gifts sell.
Timeline
Shift Supervisor
Starbucks, India.
02.2023 - Current
Coffee Master
Starbucks, India
11.2021 - 02.2023
Barista
Starbucks, India.
04.2021 - 11.2021
Front Desk Manager
Chai Pe Charcha Caffe
11.2018 - 10.2019
Front Desk
Dominos, India.
06.2018 - 11.2018
Front Desk
Fariyas Hotel
11.2017 - 04.2018
Hotel Management
Kohinoor College of Hotel And Tourism Management
H.S.C. (Commerce)
K.M.S. Dr. Shrirodkar High School
S.S.C.
K.M.S. Dr. Shirodkar High School
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