Bhakti Sanghadia
Pune,MH
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements.
Overview
12
12
years of professional experience
Work History
Training Co-ordinator - IT Service Desk
ESP Global Services
06.2022 - Current
- Collaborated with different teams and provided Training when necessary
- Developed customized process documents as per the needs of each team
- Provided information needed from SDMs and team leads in different departments
- Monitored if the team was following the process accurately, and feedback was shared whenever needed
- Kept up-to-date with new materials and procedures through journals, electronic media, and correspondence with peers
- Conducted Refresher training with the team members on regular basis to keep the process at par with new updates
- Keeping the knowledge articles up to date.
Process Trainer
INFOSYS BPM LIMITED
03.2021 - 06.2022
- Provided subject matter expertise on all company offerings
- Designed and delivered web-based, self-directed learning materials
- Built and maintained professional relationships with vendors and suppliers
- Developed and implemented successful onboarding program
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
- Trained and mentored new personnel hired to fulfill various roles
- Provided coaching and mentoring to employees
- Analyzed and evaluated training effectiveness and program outcomes.
HR EXECUTIVE
COGNIZANT TECHNOLOGY SOLUTIONS
11.2016 - 03.2019
- Handled end-to-end onboarding activities for all different joiners (Lateral, Campus, Contractors) at Cognizant Technology Solutions
- Managed offshore formalities for those who joined onsite
- Managed daily office operations
- Identified Payroll concerns for the new joiners and getting it clarified for smooth salary processing
- Managing back papers pre-joining dates for the campus candidates and coordinating with the campus team in order to have smooth onboarding for the joiners
- Timely reporting the joiners count on daily basis, to the stake holders
- Managed single-handed onboarding for 80 joiners
- Been a part of M&A filing review activity for the company taken over by Cognizant Technology
- Promoted from Jr
- HR executive to HR Executive in 18 months after joining the team.
Subject Matter Expert (SME)
COGNIZANT TECHNOLOGY SOLUTIONS
03.2012 - 11.2016
- International Healthcare Client
- Underwriting, Processing New Insurance policies, Post issuance, the procedures to be followed and to check if the details provided by the customer are within the terms of the policy selected by the customer
- Underwriting unit that support renewal and issuance of new policies
- Gather and organize information and reports for the current customer data
- Verify details provided by the client's post issuance of policies
- Effectively communicate the decision in writing
- Evaluate possibility loss due to catastrophe or excessive issuance
- Review insurance proposals to determine appropriate levels of insurance coverage
- Apply various underwriting techniques and standards to ensure accurate analysis
- Evaluate customer suitability for insurance coverage while taking consideration of legal ramifications.
Education
B.COM -
Villa Marie College for Women
04.2006
State Board of Intermediate -
Gauthami Jr. College for Girls
04.2003
SSC State Board -
St. Andrews High School
03.2001
Skills
- Materials Organization
- Performance Evaluation
- Employee Coaching
- Presentation
- Training material updates
- Training delivery
- Training solutions development
Accomplishments
- Certified trainer from Cognizant technologies
- Received outstanding performance award from management
- Consistently ranked in top 5 percent in performance metrics
- 98 percent customer satisfaction rating from customer surveys
Education
B. Com Grad
Languages
English, Hindi, and Gujrati
Personal Information
- Father's Name: Chaitanya Sanghadia
- Nationality: Indian
- Religion: Hindu
Timeline
Training Co-ordinator - IT Service Desk
ESP Global Services
06.2022 - Current
Process Trainer
INFOSYS BPM LIMITED
03.2021 - 06.2022
HR EXECUTIVE
COGNIZANT TECHNOLOGY SOLUTIONS
11.2016 - 03.2019
Subject Matter Expert (SME)
COGNIZANT TECHNOLOGY SOLUTIONS
03.2012 - 11.2016
B.COM -
Villa Marie College for Women
State Board of Intermediate -
Gauthami Jr. College for Girls
SSC State Board -
St. Andrews High School
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