Bhakti Sangamnerkar
Summary
Dynamic Speech Specialist with expertise in ASR tuning at Uniphore, adept at enhancing bot performance through strategic collaboration and quality assurance. Proven ability to analyze and resolve complex issues, demonstrating strong problem-solving skills and effective communication. Committed to delivering exceptional results and fostering team collaboration in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Speech Specialist
Uniphore
Bengaluru
2023.07 - 2025.10
- Executed configuration of U-Suites using DLM text files for ASR tuning.
Partnered with business analytics team to curate relevant training phrases enhancing bot effectiveness.
Engaged in testing routines for chat and voice bots, emphasizing call listening insights.
Managed keyword capturing and UI configurations to refine overall bot performance.
QA Tester
Gnani.ai
Bengaluru
2022.08 - 2023.06
- Conducted manual testing for voice bots, prepared test cases, analyzed calls, translated scripts, created NLUs, and contributed to flowchart design to ensure functionality and user satisfaction.
- Executed reviews and tests of localized user interfaces, identifying and resolving translation issues to maintain seamless user experience across supported languages.
- Partnered with localization teams to adapt design prototypes for various languages, ensuring cultural relevance and linguistic accuracy to improve user experience.
Client Associate
ResourcePro
Bengaluru
2021.12 - 2022.05
- Managed urgent requests while upholding quality standards to meet client needs.
- Processed property insurance requests from clients, ensuring timely delivery of services.
- Engaged in cross-training sessions to enhance skill set and support team versatility.
Senior Operation Executive
Aegis Pvt Ltd
Bengaluru
2019.10 - 2020.06
- Addressed seller escalations efficiently via phone, engaged in team activities, and provided training to new members.
- Managed real-time chat process for domestic customers, addressing queries and providing solutions based on interactions to improve customer satisfaction.
- Analyzed operational data to identify trends and improve efficiency.
- Collaborated with cross-functional teams to streamline processes and enhance productivity.
SME
Tata Consultancy Services
Pune
2014.06 - 2017.02
- Managed installation, authorization, and benefit payments for Australian clients, ensuring compliance and client satisfaction with leading global insurer.
- Oversaw QC and end-to-end operations at TCS, streamlining data entry, underwriting, NSAP, and policy issuance processes.
- Led daily meetings to prioritize tasks, ensure quality standards, and facilitate timely agent changes.
Education
Bachelor of Computer Applications - Accounting and Finance
Nagpur University
04.2014
Skills
- Resource allocation
- Emergency response
- Quality assurance
- Root cause analysis
- Quick learner
- Strong work ethic
- Self-motivation
- Team collaboration
- Patience and adaptability
- Punctuality
- Effective communication
- Presentation skills
- Analytical skills
- Problem-solving abilities
- Dedication and efficiency
- Confidence in new challenges
- ASR tuning expertise
- NLU creation proficiency
- Manual testing techniques
- Cross-functional collaboration
Accomplishments
Hosted office events, promoted to SME, and commended by the client and manager for solo team management with 100% quality for two weeks.
Languages
- Marathi, First Language
- English, C1 Advance
- Hindi, C2 Proficient
Languages
English
Advanced (C1)
C1
Marathi
Native
Native
Hindi
Proficient (C2)
C2
Timeline
Speech Specialist
Uniphore
2023.07 - 2025.10
QA Tester
Gnani.ai
2022.08 - 2023.06
Client Associate
ResourcePro
2021.12 - 2022.05
Senior Operation Executive
Aegis Pvt Ltd
2019.10 - 2020.06
SME
Tata Consultancy Services
2014.06 - 2017.02
Bachelor of Computer Applications - Accounting and Finance
Nagpur University