Bhakti Vilankar

• Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner
• Worked on escalating situations with Customers and internal agents

• Continuously enhanced user adoption of the CRM platform by gathering feedback from team members, addressing concerns, and refining processes based on their input.
• Partnered with IT department to resolve technical difficulties within the CRM platform, ensuring minimal disruptions for users across the organization.
• In addition to my responsibilities as a CRM, I engage in daily communications with a reputable Japanese shipping company. My role involves ensuring effective communication between my client and our organization through the translation of business documents and interpretation during regular meetings from Japanese to English. This facilitates clarity and strengthens collaboration between both parties.

• Streamlined patient and provider interaction by providing channel of effective communication.
• Followed ethical codes to protect confidentiality of patient medical information.
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
• Converted written materials from one language to another such as books, publications or web pages.
• Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.

At Daily Need Exim Pvt. Ltd., I focused on their retail division, "Main Dish," which specializes in Japanese food products. My primary responsibilities included managing communications between customers and the company through emails and phone calls. Additionally, I oversaw the brand's social media presence, ensuring effective engagement and promotion of "Main Dish ."

• Maintained message content, tone, and emotion as closely as possible.
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
• Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.