Bhaktti Roychowdhury
Mumbai
Summary
Dynamic banking and strategic leader with over 12 years of global experience across the U.S., Europe, India, and APAC, specializing in Chief of Staff roles, PMO leadership, governance, transformation, and business execution. Proven track record of partnering with CXOs to drive enterprise-wide programs, enhance compliance frameworks, and lead initiatives focused on contract governance and operational optimization. Recognized for delivering impactful results in high-growth and regulated environments through effective management of multi-country workforce transitions and remediation of compliance risks while redesigning contract, vendor, and governance models. Expertise in building high-performing teams and streamlining complex governance processes underscores a commitment to driving value through strategic alignment, operational transparency, and compliance, ensuring a meaningful impact in any organizational setting.
Overview
21
21
years of professional experience
Work History
Assistant Vice President, Strategy & Sales Support
TransUnion
09.2023 - Current
- Collaborated with ExCo and senior leadership to align strategic forums with global priorities.
- Orchestrated quarterly Thematic Selling forums, ensuring India selling themes remained impactful and client centric.
- Identified and resolved 6+ high-risk compliance gaps, thereby reducing regulatory exposure.
- Championed a contract evaluation and optimization program that improved contract execution accuracy by 30% and reduced review cycle time by 25%.
- Streamlined contract governance processes through automated closure reporting and a centralized repository.
- Reviewed draft contracts valued at $20 million and above, facilitating seamless implementation for strategic members collectively.
- Instituted a tracking system for over 20 incoming contracts during month-end.
- Enhanced campaign profitability by 20% through meticulous billing and cost reviews.
- Implemented Coupa to manage vendor lifecycle, purchase orders and hiring workflows - enhancing operational transparency and control.
- Oversaw comprehensive hiring and onboarding processes, building a high performing team.
- Managed confidential contract reviews and onboarding processes ensuring compliance and traceability.
- Collaborated with Legal and Risk functions to integrate compliance checkpoints across contracting workflows, enhancing traceability and control.
- Spearheaded thought leadership events with over 500 participants, improving pipeline visibility.
- Strengthened contract governance by introducing clear workflows, approval matrices, and compliance checkpoints to ensure 100% process adherence to processes.
- Drove alignment across Sales, Legal, and Finance by standardizing communication, thereby reducing manual errors, and ensuring consistent interpretation of contract terms.
- Championed end-to-end process discipline by mandating tool-based routing, minimizing manual submissions, and improving overall contracting hygiene.
- Recognized with WOW & Trailblazer awards for excellence in delivery (2024, 2025).
Assistant Vice President, India COO & Strategy
DBS Bank India
12.2018 - 09.2023
- Directed the integration of over 85 employees during major merger initiatives.
- Governed COO forums achieving 100% audit closure with zero high-risk findings.
- Served as strategic advisor on Key COO priorities, supporting leadership communications and planning.
- Worked closely with the Leadership team to track various strategic projects delivery, remove roadblocks to iron out issues.
- Optimized technological frameworks, addressing skill gaps and enhancing organizational efficiency.
- Drafted and managed internal communications for the CIO, including leadership announcements, ensuring alignment with organizational messaging.
- Streamlined Technology hiring, onboarding and policy governance to ensure consistent and scalable practices.
- Partnered with Leadership to strengthen workforce planning, talent development and capability building across functions.
- Tracked regulatory projects, risks, budget and staffing via dashboards and performance reports (scorecards).
- Tracked Key Performance Indicators and metrics across departments, proactively highlighting / escalating key issues early on, so that these can be prioritized / tabled / discussed on time.
- Formulated workforce plans based on business priorities, skill gaps and future capability requirements through strategic hiring, role redesign, upskilling and redeployment initiatives.
- Drove CIO priorities around 'My Voice' employee engagement survey frameworks ensuring measurable outcomes.
- Reduced regulatory infractions by 20% through targeted compliance training programs.
- Managed financial responsibilities and Beeline onboarding/offboarding for 20 nonFTEs.
- Designed & support CIOs' internal & external communication, including townhalls and relevant events. Works closely with the Communications team to design communication from the CIO, including speeches, personal correspondence etc.
- Recognized as 'Star of the Month' (2023, 2024) for leadership contributions.
Assistant Vice President, Program Management, COO & Business Management
Credit Suisse
05.2015 - 12.2018
- Pioneered migration planning and workforce strategy for the transition of global COO and governance functions to India, ensuring seamless handovers and zero business disruptions.
- Supported the design and rollout of the Target Operating Model to enhance process ownership, accountability, and governance.
- Simplified complex workflows, introduced RACI structures and reinforced internal controls for seamless execution.
- Collaborated directly with CXOs to manage strategic priorities, governance forums, and confidential communications.
- Acted as Executive Office anchor, coordinating leadership reviews, decision-making sessions, and board documentation.
- Managed complex leadership calendars, meeting forums, and governance tracking to enhance executive productivity.
- Engineered resource optimization models that improved workforce utilization by over 30%.
- Delivered comprehensive transformation and cost-efficiency programs aligned with global COO priorities.
- Managed site operations, financial controls, and regulatory governance frameworks across multiple business units.
- Coordinated leadership reviews, board documentation, and strategic meetings, maintaining confidentiality and operational precision.
- Received RAVE Bar Awards (2016 & 2017) for innovation, collaboration, and delivery excellence.
Associate, Global COO
Morgan Stanley
03.2013 - 04.2015
- Provided support to 4 global COOs with business management and governance reporting.
- Optimized vendor contract governance and compliance processes.
- Facilitated executive reviews, COO Townhalls, and operational planning forums.
Assistant Manager, Presales
Dun & Bradstreet
08.2011 - 02.2013
- Monitored risk management metrics during transitions, minimizing client impact.
- Developed reports and proposals to measure presales effectiveness.
PMO Analyst, Business Management
Capgemini
03.2008 - 01.2009
- Led PMO efforts for Burberry's SAP project, managing risks, issues, and dependencies.
- Built a 10-member PMO team for cross-site integration support.
- Awarded 'Super Team Member' for stakeholder excellence.
PMO, Human Resources
ITC Ltd
03.2005 - 04.2006
- Conducted workforce planning, project delivery and workforce planning for over 40 employees.
- Streamlined onboarding programs and improved employee productivity through feedback analysis.
Education
MBA - Strategy & Marketing
University of Wales
01.2010
General Management - undefined
Xavier Institute of Management
Bhubaneswar01.2008
B. Com - Accountancy Hons
Loreto House
Kolkata01.2004
Skills
- Project & Program Management
- Program Governance
- Chief of Staff & Executive Support
- Contract Evaluation & Streamlining
- Vendor Governance
- Stakeholder engagement
- Strategic Planning & Execution
- Transformation Management
- Regulatory Compliance
- Business and Workforce Management
- Leadership Communications
- HR Tools: Workday
- HR Tools: Salesforce
- Recruiting and hiring
- Risk management
- Policy compliance
- Reporting, meeting minutes, records management
- Process management oversight
- Cross-functional team leadership
- Cross-functional collaboration
Timeline
Assistant Vice President, Strategy & Sales Support
TransUnion
09.2023 - Current
Assistant Vice President, India COO & Strategy
DBS Bank India
12.2018 - 09.2023
Assistant Vice President, Program Management, COO & Business Management
Credit Suisse
05.2015 - 12.2018
Associate, Global COO
Morgan Stanley
03.2013 - 04.2015
Assistant Manager, Presales
Dun & Bradstreet
08.2011 - 02.2013
PMO Analyst, Business Management
Capgemini
03.2008 - 01.2009
PMO, Human Resources
ITC Ltd
03.2005 - 04.2006
General Management - undefined
Xavier Institute of Management
B. Com - Accountancy Hons
Loreto House
MBA - Strategy & Marketing
University of Wales
Honors And Awards
- WOW & Trailblazer Awards - TransUnion (2024, 2025)
- Tribe Blue Appreciation - TransUnion (2025)
- Star of the Month - DBS Bank (2023, 2024)
- RAVE Bar Awards - Credit Suisse (2016, 2017)
- Super Team Member - Capgemini (2008)
Personal Information
Title: Banking & Strategy Leader | Chief of Staff | Project Management Expert
Interests
- Literature
- Art
- Music
- Travel
- Volunteering
- Environmental Initiatives