Bhakyasri J

• Project Description:, Limited is US's largest telecommunications and media Company which builds and operates telecommunications networks and markets voice, mobile, internet access and pay television products and services.
• Associated with developing webpage from scratch.
• Experience in AGS, JSPs, AJAX, jQuery, HTML and CSS.
• Responsibilities include understanding and analyzing business requirements and preparing Technical change request for same.
• Follows Software Engineering practices (SDLC) methodologies during different phases of project life cycle.
• Experience in production bug fixes and Logging in Bug-Tracking Tool (HP Quality Centre 10.0).
• Mapping of client requirements, identification of improvement areas & implementing measures to maximize customer satisfaction levels.
• Coordinating with clients to ensure prompt resolution of issues; Increased quality standards for various operational areas aimed at high quality customer service in compliance to SLA and procedures.
• Responsible for training new joiners in team.

• Project Description: Walmart Inc.
• Is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores.
• As part of the WALMART project, handled team - scrum master ,including meeting SLA, zero downtime, reporting to clients on weekly basics using Atlassian JIRA .
• Resolving skills were greatly appreciated by client.
• Interacted with the end customer on a daily basis to get the exact problem and then provided the fix/resolution in a robust manner.
• Grooming the team and preparing the documents.
• Involved Sprint reviews and retrospectives for providing an Orchestrated efficient large-scale software deployments, including testing features and correcting code.
• Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.
• Worked with customers for needs analysis, proposal development and vendor costs to produce competitive estimates.
• Collaborated with clients to define solution requirements, accounting for applicable development variables.
• Communicated with third-party product owners to illustrate deficits and bottlenecks within existing software.

●Handling IBM Sterling OMS development team for store engagement project.

● Worked and supported multiple projects in various technologies including Java. Implemented report and analysis model with Splunk. Support and maintenance of a Telecom API project. Worked in Salesforce. Self-learning/Interested in automation ,Artificial Intelligence / machine learning with python.

● Develop and Manage Work Breakdown Structure (WBS). Develop or update project plans such as project objectives, technologies, systems, information specifications, schedules, funding and staffing.

● Worked extensively in JIRA and Zephyr Test cases . Skilled in observing client requirements and gathering, communication, support and maintenance of the project application.

● Direct and coordinate with project personnel to identify and resolve problems. Monitor and provide feedback to project team members. Carry out quality assurance tests to discover errors and optimize usability.

● Flexible, proactive and self-motivated working style with the ability of multitasking. Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.

• Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.

• Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
• Helped team of several lead consultants optimize efficiency of current systems by conducting training sessions.
• Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
• Acted as a liaison between stakeholders ensuring open lines of communication throughout project life cycle.

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.

• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• Collaborated with internal teams to develop customized solutions that addressed unique client needs.

• Developed and maintained strong relationships with key stakeholders, fostering trust and ensuring successful solution implementation.
• Managed complex projects from inception to completion, ensuring timely delivery while adhering to budget constraints.
• Served as subject matter expert on targeted technologies, contributing valuable insights during client consultations.
• Increased client satisfaction by developing and implementing customized solutions for their specific needs.