Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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BHANU BAGAI

New Delhi

Summary

Dynamic Operations Manager with a proven track record at Amazon, enhancing team productivity by 20% through innovative training programs and quality assurance initiatives. Expert in stakeholder engagement and process improvement, leveraging skills in communication strategy and data-driven decision making. Achieved a 10% defect rate reduction, demonstrating exceptional project management and team leadership capabilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager

Amazon
10.2024 - Current
  • Led team of 20, utilizing strong communication skills to foster leadership
  • Facilitated interdepartmental collaboration using effective communication to resolve conflicts
  • Enhanced team performance by continuously improving processes and solving issues.
  • Examined performance data to highlight potential enhancements
  • Managed adherence to regulatory standards, reducing legal risks
  • Strengthened team's ability to manage workloads confidently with effective training programs.

Training and Operations Specialist/SME

Amazon
03.2022 - 09.2024
  • Enhanced processes to eliminate bottlenecks, streamline workflows, and optimize scheduling for business teams.
  • Created and implemented 30 annual training programs, increasing team productivity by 20%.
  • Modified and updated training resources to address changing needs within the company.
  • Prepare performance summaries and strategic action plans, supporting management with clear, concise reporting.
  • Streamlined data and documentation processes to enhance business forecasting accuracy.
  • Utilized administrative and operational skills to ensure timely completion of tasks.

ML Data Associate

Amazon
03.2021 - 02.2022
  • Led quality assurance initiatives within ML Data Operations team for Amazon Robotics, achieving outstanding metrics.
  • Enhanced team success by delivering accurate data insights, effectively communicating results to stakeholders and facilitating informed decision-making
  • Played a pivotal role in establishing a Quality Assurance team, utilizing strong communication skills to streamline First Mile and Inventory Management across North America, Europe, and Japan which helped reduce the defect rate by 10%
  • Enhanced customer satisfaction by implementing efficient remote audit procedures.

Social Media Marketing Intern

Digigrowhub
07.2020 - 09.2020
  • Executed social media and email marketing campaigns, increasing engagement and visibility
  • Created and optimized content for social platforms and email, driving audience growth
  • Analyzed performance metrics to refine strategies and enhance results

Finance Intern

PaceTel Systems Pvt. Ltd.
06.2019 - 07.2019
  • Coordinated with management on accounting and auditing processes, ensuring clear communication
  • Prepared and communicated financial reports, delivering accurate updates
  • Developed and presented data using spreadsheets and databases for efficient reporting

Education

MASTERS OF BUSINESS ADMINISTRATION -

SVKM'S NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES
01-2024

BACHELORS OF BUSINESS ADMINISTRATION -

NEW DELHI INSTITUTE OF MANAGEMENT
I.P.UNIVERSITY
01-2020

Skills

  • Quality Assurance
  • Team Management
  • Training and Development
  • Communication Strategy
  • Content Creation and Branding
  • Data-Driven Decision Making
  • Project Management
  • Crisis Management
  • Stakeholder Engagement
  • Process Improvement
  • Performance Metrics
  • Strategic Planning
  • Microsoft Office
  • Digital Marketing
  • Content Marketing
  • SEO
  • Endurance Sports

Certification

  • Fundamentals of Digital Marketing - Google Digital Garage
  • Train the Trainer - Amazon
  • TCS ION Career Edge - TCS
  • Workshop Facilitation - LinkedIn Learning
  • Excel: VLOOKUP and XLOOKUP - LinkedIn Learning
  • Foundations of Digital Marketing - IIDM

Timeline

Operations Manager

Amazon
10.2024 - Current

Training and Operations Specialist/SME

Amazon
03.2022 - 09.2024

ML Data Associate

Amazon
03.2021 - 02.2022

Social Media Marketing Intern

Digigrowhub
07.2020 - 09.2020

Finance Intern

PaceTel Systems Pvt. Ltd.
06.2019 - 07.2019

MASTERS OF BUSINESS ADMINISTRATION -

SVKM'S NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES

BACHELORS OF BUSINESS ADMINISTRATION -

NEW DELHI INSTITUTE OF MANAGEMENT

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