Bhanu Kannojiya
New Delhi
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Cogent E-Services ltd.
Gurgaon
04.2024 - 07.2025
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Provided prompt and courteous service to customers email, and chat.
- Responded promptly to emails sent by customers seeking assistance.
Education Associate
Authbridge Research Services pvt ltd.
Gurgaon
07.2021 - 12.2023
- Assisted in developing new strategies for improving existing verification processes.
- Resolved customer issues related to account verifications in a timely manner.
- Documented verification results accurately and efficiently according to established protocols.
Education
Bachelor of Science -
University of Delhi
New Delhi01-2018
HSC (Higher Secondary Certificate) -
Central Board of Secondary Education
Mathura01-2015
SSC (Secondary School Certificate) -
Central Board of Secondary Education
Mathura01-2013
Skills
- Customer service
- Email communication
- Chat support
- Feedback analysis
- Issue resolution
- Data entry
- Documentation and notes
- Online chat and email
- Customer queries
Languages
- Hindi
- English
Timeline
Customer Service Executive
Cogent E-Services ltd.
04.2024 - 07.2025
Education Associate
Authbridge Research Services pvt ltd.
07.2021 - 12.2023
Bachelor of Science -
University of Delhi
HSC (Higher Secondary Certificate) -
Central Board of Secondary Education
SSC (Secondary School Certificate) -
Central Board of Secondary Education
Similar Profiles
Abuzar SiddiquiAbuzar Siddiqui
Business Analyst at Cogent E-Services Ltd.Business Analyst at Cogent E-Services Ltd.
Atul KumarAtul Kumar
Manager-Quality at Cogent E-Services LTD.Manager-Quality at Cogent E-Services LTD.
Shambhavi JindalShambhavi Jindal
Customer Support at Cogent E Services Ltd.Customer Support at Cogent E Services Ltd.
NIRMALENDU BARDOLOINIRMALENDU BARDOLOI
Product Release Manager at Sapiens TechnologiesProduct Release Manager at Sapiens Technologies
Kiran MalhotraKiran Malhotra
Manager Sales (B2B Sales – US Process) at RASA GROUPManager Sales (B2B Sales – US Process) at RASA GROUP