Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Bhanu Kapoor

Technical Support Executive

Summary

Accomplished Computer Technician with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.

Overview

21
21
years of professional experience

Work History

Technical Support Representative

Teleperformance
02.2025 - 09.2025
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Desktop Administrator

ZENSAR
12.2013 - 04.2015
  • Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks.
  • Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops.
  • Worked as Desktop Administrator and gained a lot working in an excellent organization where I enhanced my skillset on daily basis facing new challenges everyday.

Senior Executive

Convergys
03.2009 - 02.2010
  • Provided recommendations for resolving defects.
  • Established requirements for new systems and modifications.
  • Worked as a senior customer service executive .Citibank credit cards and learned excellent communication skills there.

Senior Executive

Convergys
03.2009 - 02.2010
  • Provided recommendations for resolving defects.
  • Established requirements for new systems and modifications.
  • Worked as a senior customer service executive .Citibank credit cards and learned excellent communication skills there.

TechSupport

HCL Technologies
07.2008 - 01.2009
  • Executed functionality and feature development both within current application framework and on next-generation frameworks.
  • Worked for Macy's cards and queries.

TechSupport

HCL Technologies
07.2008 - 01.2009
  • Executed functionality and feature development both within current application framework and on next-generation frameworks.
  • Worked for Macy's cards and queries.

Senior Technical Support

Dell International Services
07.2007 - 05.2008
  • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
  • Created interactions and APIs that reinforced trust, increased security and made it harder to do the wrong thing.
  • Fixed bugs as they were encountered.
  • Applied best practices of software development while staying abreast of advances in the practice.
  • Worked with product designers and product managers to design user interactions in applications.

Senior Technical Support

Dell International Services
07.2007 - 05.2008
  • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
  • Created interactions and APIs that reinforced trust, increased security and made it harder to do the wrong thing.
  • Fixed bugs as they were encountered.
  • Applied best practices of software development while staying abreast of advances in the practice.
  • Worked with product designers and product managers to design user interactions in applications.

Senior Executive

HeroItes
10.2004 - 06.2007
  • Analyzed and created new configuration for packaged software to meet business and system requirements.
  • Provided recommendations for resolving defects.
  • Gathered and analyzed performance metric data.

Senior Executive

HeroItes
10.2004 - 06.2007
  • Analyzed and created new configuration for packaged software to meet business and system requirements.
  • Provided recommendations for resolving defects.
  • Gathered and analyzed performance metric data.

Education

Bachelor of Arts - English

School Of correspondence And Continuing Education
New Delhi, Delhi, India
01.2002

Skills

Networked applications

Affiliations

Working With Stem Education

Timeline

Technical Support Representative

Teleperformance
02.2025 - 09.2025

Desktop Administrator

ZENSAR
12.2013 - 04.2015

Senior Executive

Convergys
03.2009 - 02.2010

Senior Executive

Convergys
03.2009 - 02.2010

TechSupport

HCL Technologies
07.2008 - 01.2009

TechSupport

HCL Technologies
07.2008 - 01.2009

Senior Technical Support

Dell International Services
07.2007 - 05.2008

Senior Technical Support

Dell International Services
07.2007 - 05.2008

Senior Executive

HeroItes
10.2004 - 06.2007

Senior Executive

HeroItes
10.2004 - 06.2007

Bachelor of Arts - English

School Of correspondence And Continuing Education
Bhanu KapoorTechnical Support Executive