Bhanu Kapoor
Technical Support Executive
Summary
Accomplished Computer Technician with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.
Overview
21
21
years of professional experience
Work History
Technical Support Representative
Teleperformance
02.2025 - 09.2025
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Desktop Administrator
ZENSAR
12.2013 - 04.2015
- Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks.
- Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops.
- Worked as Desktop Administrator and gained a lot working in an excellent organization where I enhanced my skillset on daily basis facing new challenges everyday.
Senior Executive
Convergys
03.2009 - 02.2010
- Provided recommendations for resolving defects.
- Established requirements for new systems and modifications.
- Worked as a senior customer service executive .Citibank credit cards and learned excellent communication skills there.
Senior Executive
Convergys
03.2009 - 02.2010
- Provided recommendations for resolving defects.
- Established requirements for new systems and modifications.
- Worked as a senior customer service executive .Citibank credit cards and learned excellent communication skills there.
TechSupport
HCL Technologies
07.2008 - 01.2009
- Executed functionality and feature development both within current application framework and on next-generation frameworks.
- Worked for Macy's cards and queries.
TechSupport
HCL Technologies
07.2008 - 01.2009
- Executed functionality and feature development both within current application framework and on next-generation frameworks.
- Worked for Macy's cards and queries.
Senior Technical Support
Dell International Services
07.2007 - 05.2008
- Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
- Created interactions and APIs that reinforced trust, increased security and made it harder to do the wrong thing.
- Fixed bugs as they were encountered.
- Applied best practices of software development while staying abreast of advances in the practice.
- Worked with product designers and product managers to design user interactions in applications.
Senior Technical Support
Dell International Services
07.2007 - 05.2008
- Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
- Created interactions and APIs that reinforced trust, increased security and made it harder to do the wrong thing.
- Fixed bugs as they were encountered.
- Applied best practices of software development while staying abreast of advances in the practice.
- Worked with product designers and product managers to design user interactions in applications.
Senior Executive
HeroItes
10.2004 - 06.2007
- Analyzed and created new configuration for packaged software to meet business and system requirements.
- Provided recommendations for resolving defects.
- Gathered and analyzed performance metric data.
Senior Executive
HeroItes
10.2004 - 06.2007
- Analyzed and created new configuration for packaged software to meet business and system requirements.
- Provided recommendations for resolving defects.
- Gathered and analyzed performance metric data.
Education
Bachelor of Arts - English
School Of correspondence And Continuing Education
New Delhi, Delhi, India01.2002
Skills
Networked applications
Affiliations
Working With Stem Education
Timeline
Technical Support Representative
Teleperformance
02.2025 - 09.2025
Desktop Administrator
ZENSAR
12.2013 - 04.2015
Senior Executive
Convergys
03.2009 - 02.2010
Senior Executive
Convergys
03.2009 - 02.2010
TechSupport
HCL Technologies
07.2008 - 01.2009
TechSupport
HCL Technologies
07.2008 - 01.2009
Senior Technical Support
Dell International Services
07.2007 - 05.2008
Senior Technical Support
Dell International Services
07.2007 - 05.2008
Senior Executive
HeroItes
10.2004 - 06.2007
Senior Executive
HeroItes
10.2004 - 06.2007
Bachelor of Arts - English
School Of correspondence And Continuing Education