Bhanu Mahajan

• Managed partnerships and strategic business relationships by negotiating contract terms.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Directed market expansions to propel business forward, meet changing industry needs.
• Negotiated terms of business acquisitions to increase business base and solidify market presence.
• Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
• Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
• Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Created succession plans to provide continuity of operations during leadership transitions.
• Devised and presented business plans and forecasts to board of directors.

. Responsible for setting up and building teams for a new startup in multiple business domains like Call Centre operations / Document Management / Debt management / Software solution.

· Maintaining profitability, building a profit center, acquiring new clients, training & building winning team, reduce operating costs and forging new alliances.

· Strategic planning, marketing and new business development, new product and services launch, stakeholder management, product line expansion, technical innovations and partnerships.

• Orchestrated management activities for a large debt collection and data processing company with group revenues approaching INR1000M and a staff of 80 managers and 5000+ employees.
• Responsible for P/L of the business.
• Working closely with Top Management to set up new business verticals, involving Competition Research & Analysis /Business model research & Validation/ goal setting/ MIS.
• Reorganized management, systems and business operations with a resulting 20% reduction in monthly operating costs.
• Directed all Strategic Planning, End to End Business Plan, Goal Setting, budgeting, operating, compliance, purchasing, domestic marketing, and administrative functions. Ensured timely execution of operating forecasts, cash flow planning, new project evaluation, equipment maintenance, cost/pricing and related activities.
• Monitored and controlled expenditures, and liaised with clients, governments, vendors and other agencies.
• Marketed corporate services to key clients searching to penetrate vertically and horizontally.
• Interfaced with Top management to develop short/long term organizational goals and objectives.
• Established ten 300 seat processing centers simultaneously, under budget and within a tight one month time frame. Conducted detailed feasibility studies, procured high traffic locations, acquired facilities, and negotiated leases.

• Identified and built relationships with the products/services providers across industries.
• Negotiated and signed contracts with all major brands like LG/MC Donalds/Shoppers Stop/ Pantaloon/ Deccan Airlines/ Borosil/ Calvin Hill and many others across industries.
• Worked closely with marketing /client servicing/and creative teams to ensure the correct positioning and sourcing.
• Negotiated and signed more than 100 contracts across industries within two months.
• Created MGF-RAMS currency model, first of its kind mall currency.

• Was part of the corporate sales team looking after various key clients like HCL,ICICI, HDFC, Standard Chartered, TATA Group, GE etc.
• Key result areas include new acquisition, churn management, promotions, and resolving service issues.
• Directing team in implementing account management programs such as corporate presentation, road shows for new business and to increase awareness of value added services.
• Account mapping, coverage, response time, relationship with key people in an organization were critical factors for business expansion.

• Learned new materials, processes, and programs quickly.
• Attended training courses to build understanding of processes, techniques, and industry.
• Supported departmental tasks to increase understanding of industry processes.
• Handled day-to-day customer or client questions via telephone or email.
• Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
• Performed administrative functions, answering phones and filing paperwork in support of department.
• Interacted with customers under supervision to support operational objectives.
• Adhered to corporate data confidentiality rules, mitigating breaches.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Collected, arranged, and input information into database system.