BHANU PRATAP SINGH
Noida
Summary
Dynamic professional with a proven track record specializing in fraud Detection/prevention and quality analysis (NA/CA region). Excelled in identifying trends to mitigate risks and enhance compliance, leveraging skills in suspicious activity reporting.
Overview
8
8
years of professional experience
Work History
RESOLUTION SPECIALIST (Fraud Prevention/CAP_NA/CA)
Amazon Development center pvt ltd
Lucknow, Noida
09.2020 - 10.2024
- Analyzed customer data to identify patterns of behavior or trends in order to anticipate potential problems and develop solutions
- Developed action plans outlining specific tasks needed in order to resolve high priority disputes quickly while maintaining excellent SLAs
- Created reports, trouble tickets on the status of outstanding cases, and communicated results to stakeholders.
- Collaborated closely with cross-functional teams in order to prevent concession abuse/fraud.
QUALITY ANALYST (SME_NA/CA)
Amazon Development center pvt ltd
Noida, Pune
06.2018 - 09.2020
- Conduct quality audits and evaluate results with stakeholders involved in dispute process
- Identify areas of improvement and recommend solutions
- Provide feedback and training to Associates on quality assurance with Amazon Tenets
- Collaborate with cross-functional teams to ensure compliance with quality standards
ASSOCIATE (Fraud Detection & Prevention/CAP_NA/CA)
Amazon Development center pvt ltd
Pune
07.2016 - 06.2020
- Maintained up-to-date knowledge on company products, services as well as relevant industry regulations impacting service delivery standards, requirements
- Analysed transaction patterns to detect fraudulent activities, contributing to a reduction in financial losses
- Providing outstanding services to new and long-standing customers by attending closely to concerns and developing solutions
- Maintained knowledge of current promotions, payments policies and security practices
Education
B.Tech - AE
Amity University
Noida09-2015
Skills
- Suspicious Activity Reporting (SAR) and prevention
- Compliance and Transaction Monitoring
- Chargeback, KYC Processes
- Testing & Analysis/Data Assessments
- Development of Fraud Detection/Prevention training programs
- Stakeholder communication and collaboration
Hobbies and Interests
- Investing in Stock market/Mutual Funds
- Travelling
Timeline
RESOLUTION SPECIALIST (Fraud Prevention/CAP_NA/CA)
Amazon Development center pvt ltd
09.2020 - 10.2024
QUALITY ANALYST (SME_NA/CA)
Amazon Development center pvt ltd
06.2018 - 09.2020
ASSOCIATE (Fraud Detection & Prevention/CAP_NA/CA)
Amazon Development center pvt ltd
07.2016 - 06.2020
B.Tech - AE
Amity University
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