Bhanu Pratap Singh
Associate Manager Pre Sales & Delivery
Bengaluru
Summary
Project & Pre-sales Saas based Management professional with 6+ years of rich experience in Cybersecurity Public Key Infrastructure (PKI), Certificate Authority (CA) operations, and digital trust solutions, Ed-tech, Supply Chain & Bio-Medical industry as an experienced Delivery Manager in the Pre-Sales & Integration team, I am passionate about driving successful project outcomes by aligning client needs with tailored solutions. I work closely with sales, technical, and operational teams to ensure smooth transitions from pre-sales activities to successful integrations and delivery. Experienced with a demonstrated history of working in an operation department in Ed-tech, logistics, Delivery & Last Mile Operations and supply chain professional. Demonstrated understanding and advanced knowledge on customer service with Strong communications and human relations skills. Passionate about working hand in hand with internal and external clients to understand the business requirements & aligning the team for a common goal of developing & implementing solutions that accurately reflect business needs & are technically achievable.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Associate Manager – Pre-Sales Support & API Integration Technology
eMudhra Ltd.
07.2022 - Current
- Drive requirement analysis and planning.
- Build and maintain a comprehensive set of documentation for the product, in order to help other cross-functional teams.
- Build and maintain API documentation.
- Ensuring swift resolution and escalating complex problems to L1, L2 support when necessary.
- Provide training to other teams on new releases, features, etc.
- Work closely with the Production team for product stability.
- Coordinate and drive production issues for an immediate fix, and improvise the product to avoid future occurrences.
- Patch the difficulties in the complete Product life cycle to ensure timely deliveries.
- Work very closely with development, QA, user experience, documentation, and other product teams to execute the product strategy.
- Collaborated with cross-functional departments, including sales, customer support, Marketing, and technical teams, to ensure seamless end-to-end customer experience.
- Resolved escalated issues and inquiries, addressing client concerns and maintaining a high level of customer satisfaction.
Operation Consultant
CAPABL (Elite techno Groups)
04.2021 - 06.2022
- Company Overview: Inspiring Young Generations
- Define product roadmap for tools to enhance team efficiency.
- Being the first point contact for participants, troubleshooting queries and managing discussions.
- Improve operational management systems, processes, and best practices.
- Analyze data and come up with new initiatives.
- Understand customer needs and gather product requirements.
- Overseeing the day-to-day activity of our learning facilitators.
- Managing all communication supposed to reach our learners is disbursed on time, as per marketing or related team's instructions.
- Coordinating with faculty to create best in class learning material - video, reading material, assignments.
- Acting as the bridge between the students and faculty.
- Inspiring Young Generations
Sr. Executive Asset Management and Customer Service (FMCG)
Leap India PVT. Ltd
11.2019 - 02.2021
- Company Overview: Leading Enterprise in Advance Pooling
- As a Senior Executive, Work involves managing Inventory through Cloud-Based Software at 20+ Key Accounts clients like Amazon, Flipkart, PepsiCo, Coke, LG, etc., along with 120+static Beverage, E-com, and FMCG.
- Work involves managing Inventory through MYLEAP Portal Cloud-Based Software, Planning & aligning operation and warehouse team for dispatch & Relocation of assets in due time.
- Extensive on-site visits across the region (Karnataka. Kerala) for timely audits, business implementation, customer meetings and training customer.
- Managing business operations and carrying out inter-departmental (Operations, Logistic, Sourcing, Planning & Sales.) coordination processes for delivering excellent results in the field of Supply Chain Management hence becoming an integral part of the company’s set- up and adding value by continuous innovation.
- Creating Sales orders & Return Orders & Planning for the dispatch and pick up of the same.
- Mapping of territory, Tracking and relocating assets through reverse logistics and reducing transportation loss.
- Maintaining weekly MIS and flashing various dashboards regarding the flow of assets from warehouse to customer and back.
- Preparing Internal Asset Reconciliation Reports and assisting the finance team with proper invoicing to all customers.
- Raising Invoices for Missing and damaged assets & Maintaining Damage Trend.
- Prepared analytical reports and Planning strategies for streamlining operations, reducing costs, generating leads for sales teams & managing current customers, winning new accounts – Static / Transmittal and Winning all New Upcoming Sites Sites of existing customers.
- Leading Enterprise in Advance Pooling
Design and Development Engineer
CURA HEALTHCARE PVT LTD
11.2017 - 10.2019
- Company Overview: CHENNAI, INDIA
- Providing design direction on products, parts and components used in medical equipment’s manufacturing which includes metal & non-metallic, and other applications.
- Lead evaluation and analysis of designs produced by direct reports.
- Managed all phases of the design process for a multitude of products, components, parts, assemblies and subassemblies, including drafting, dimensioning, tolerance, prototyping and documenting results.
- Known for quality excellence and a 'do-it right-the-first-time' design standard.
- Commended for strengths in defining, assessing and satisfying complex product functional specifications and manufacturability concerns.
- Designed innovative component/module replacements for existing machinery that improved functioning and extended the life of equipment thought to be obsolete for a fraction of the total replacement cost.
- Developed new assemblies that accelerated client production line speed by up to 25%.
- Became the go-to expert on evaluating design models for ISO, and form-fit-function compliance.
- Saved money in costly rework through careful design review that identified flaws in new subassembly and parts models prior to production.
- CHENNAI, INDIA
Team Member (HMS HOST)
EAST MIDLAND AIRPORT
04.2017 - 10.2017
- Company Overview: UNITED KINGDOM
- Managed terminal outlet running smoothly.
- Enforce a safe and secure culture.
- Motivates and directs team members to exceed guest expectations with fast and friendly service in clean surroundings.
- UNITED KINGDOM
Industrial Trainee
JCB INDIA LTD
01.2015 - 06.2015
- Project was undertaken to study the manufacturing process of Loader arm cell of Backhoe Loader & also study & operation of IGM robots, Bystronic laser.
- Working for maintaining the DPU at Jaipur end & production of Fabrication Parts of Backhoe Loaders as per targets given by JCB Ballabhgarh, India.
- Updating and maintain the Production & TPM related records.
Industrial Trainee
N.E.I. LIMITED
05.2013 - 07.2013
- Project was undertaken to study the manufacturing process of tapered roller bearing of different types from raw material to fully finished assembly and analysis of quality management process at different stages of manufacturing.
Education
Post-Graduation - Mechanical Eng.
De Montfort University
01.2016 - 01.2017
B. Tech - Mechanical Eng.
The ICFAI University, Jaipur
Jaipur, Rajasthan 01.2011 - 01.2015
Higher Secondary School (HSC) - undefined
CBSE Board
01.2010 - 01.2011
Secondary School Certificate (SSC) - undefined
01.2008 - 01.2009
Skills
Product Management
Certification
Certified ISO 13485:2016 Internal Auditor
Disclaimer
I hereby declare that the above-given information is true and to the best of my knowledge.
Personal Information
Date of Birth: 08/10/93
Timeline
Associate Manager – Pre-Sales Support & API Integration Technology
eMudhra Ltd.
07.2022 - Current
Operation Consultant
CAPABL (Elite techno Groups)
04.2021 - 06.2022
Sr. Executive Asset Management and Customer Service (FMCG)
Leap India PVT. Ltd
11.2019 - 02.2021
Design and Development Engineer
CURA HEALTHCARE PVT LTD
11.2017 - 10.2019
Team Member (HMS HOST)
EAST MIDLAND AIRPORT
04.2017 - 10.2017
Post-Graduation - Mechanical Eng.
De Montfort University
01.2016 - 01.2017
Industrial Trainee
JCB INDIA LTD
01.2015 - 06.2015
Industrial Trainee
N.E.I. LIMITED
05.2013 - 07.2013
B. Tech - Mechanical Eng.
The ICFAI University, Jaipur
01.2011 - 01.2015
Higher Secondary School (HSC) - undefined
CBSE Board
01.2010 - 01.2011
Secondary School Certificate (SSC) - undefined
01.2008 - 01.2009
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