Bhanu Pratap Singh
Technical Lead
Hong Kong
Summary
Amiable Technical Lead ready to solve complex problem with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code and supporting the team. Achieves rapid and exceptional completion metrics through careful utilization of available skills and technical assets.
Overview
13
13
years of professional experience
Work History
Technical Lead
Trangile (Hong Kong) Ltd.
03.2020 - Current
- Collaborated proactively with project managers, developers, quality assurance teams, and clients to support and enhance logistic and production environments.
- Participated in comprehensive requirement gathering for new development initiatives; designed, coded, tested, and deployed robust PL/SQL components including stored procedures, functions, and triggers.
- Led the maintenance of Oracle APEX Applications and API's, ensuring seamless integration and high availability.
- Executed performance tuning for PL/SQL blocks by optimizing indexes, clusters, and execution plans, significantly improving system efficiency.
- Demonstrated strong adherence to ITIL frameworks by managing and resolving production support tickets within defined SLAs.
- Mentored junior developers and engineers, fostering skill development and boosting overall team productivity and quality.
- Analyzed project specifications thoroughly and architected technology solutions that consistently met or surpassed performance and reliability goals.
Database Developer
Jewel Alliance Pvt Ltd
03.2019 - 02.2020
- Accumulated over 1 year of in-depth experience as an MS SQL Server Techno-Functional Consultant specializing in the implementation, upgrade, and customization of the e-Business Suite Application (Jade).
- Engaged in comprehensive system analysis, design, development, and post-implementation support to ensure smooth operation and continuous improvement.
- Delivered expert-level consultancy and technical support for MS SQL Server within e-Business Suite environments.
- Developed and maintained dynamic business reports using Power BI, enhancing data visibility and decision-making capabilities.
Database Engineer
IBM
03.2016 - 03.2019
- Collaborated closely with IBM and TCS teams to provide ongoing support and development for the Vodafone circle.
- Designed and developed complex Oracle SQL queries tailored to dynamic business requirements.
- Conducted L1 and L2 troubleshooting and issue analysis using Oracle 10g Database to ensure system stability.
- Delivered technical support to clients involving reports, forms, and process enhancements, driving operational efficiency.
- Actively participated in full UAT cycles and rollout phases, ensuring seamless deployment and adoption.
Customer Support Specialist
Teleperformance
10.2015 - 03.2016
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Personal Ambitions
Self Employed
07.2013 - 10.2015
- Founded and operated a travel startup in Rajasthan, India, specializing in managing comprehensive travel arrangements for foreign tourists.
- Developed entrepreneurial skills including business planning, client relationship management, and logistical coordination.
- Appeared for the prestigious UPSC examination, known for its rigorous standards and competitiveness, demonstrating strong discipline, perseverance, and a commitment to public service and governance knowledge.
- Concurrently preparing for the Indian Army SSB (Services Selection Board) interview, showcasing leadership qualities, physical fitness, and strategic thinking.
Junior Software Developer
Vodafone India Ltd
08.2012 - 05.2013
- Developed complex business logic using MS SQL Server, T-SQL, and PL/SQL to meet evolving business needs.
- Coordinated change requests efficiently across multiple teams ensuring timely and precise implementation.
- Promoted and enforced best practice standards across projects, facilitating knowledge sharing and consistency.
- Managed business rules in alignment with dynamic organizational requirements to ensure operational accuracy.
- /Delivered accurate and timely data fulfillment as per business expectations, supporting decision-making and reporting processes.
Education
Bachelor of Technology - Information Technology
Rajasthan Technical University
India01.2012
Skills
Oracle Cloud, Oracle APEX,Oracle Databases(11g,12c,19c),Oracle Forms & Reports
undefinedTimeline
Technical Lead
Trangile (Hong Kong) Ltd.
03.2020 - Current
Database Developer
Jewel Alliance Pvt Ltd
03.2019 - 02.2020
Database Engineer
IBM
03.2016 - 03.2019
Customer Support Specialist
Teleperformance
10.2015 - 03.2016
Personal Ambitions
Self Employed
07.2013 - 10.2015
Junior Software Developer
Vodafone India Ltd
08.2012 - 05.2013
Bachelor of Technology - Information Technology
Rajasthan Technical University