Summary
Overview
Work History
Education
Skills
Timeline
Generic
Bhanu Pratap Singh

Bhanu Pratap Singh

Technical Lead
Hong Kong

Summary

Amiable Technical Lead ready to solve complex problem with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code and supporting the team. Achieves rapid and exceptional completion metrics through careful utilization of available skills and technical assets.


Overview

13
13
years of professional experience

Work History

Technical Lead

Trangile (Hong Kong) Ltd.
03.2020 - Current
  • Collaborated proactively with project managers, developers, quality assurance teams, and clients to support and enhance logistic and production environments.
  • Participated in comprehensive requirement gathering for new development initiatives; designed, coded, tested, and deployed robust PL/SQL components including stored procedures, functions, and triggers.
  • Led the maintenance of Oracle APEX Applications and API's, ensuring seamless integration and high availability.
  • Executed performance tuning for PL/SQL blocks by optimizing indexes, clusters, and execution plans, significantly improving system efficiency.
  • Demonstrated strong adherence to ITIL frameworks by managing and resolving production support tickets within defined SLAs.
  • Mentored junior developers and engineers, fostering skill development and boosting overall team productivity and quality.
  • Analyzed project specifications thoroughly and architected technology solutions that consistently met or surpassed performance and reliability goals.

Database Developer

Jewel Alliance Pvt Ltd
03.2019 - 02.2020
  • Accumulated over 1 year of in-depth experience as an MS SQL Server Techno-Functional Consultant specializing in the implementation, upgrade, and customization of the e-Business Suite Application (Jade).
  • Engaged in comprehensive system analysis, design, development, and post-implementation support to ensure smooth operation and continuous improvement.
  • Delivered expert-level consultancy and technical support for MS SQL Server within e-Business Suite environments.
  • Developed and maintained dynamic business reports using Power BI, enhancing data visibility and decision-making capabilities.

Database Engineer

IBM
03.2016 - 03.2019
  • Collaborated closely with IBM and TCS teams to provide ongoing support and development for the Vodafone circle.
  • Designed and developed complex Oracle SQL queries tailored to dynamic business requirements.
  • Conducted L1 and L2 troubleshooting and issue analysis using Oracle 10g Database to ensure system stability.
  • Delivered technical support to clients involving reports, forms, and process enhancements, driving operational efficiency.
  • Actively participated in full UAT cycles and rollout phases, ensuring seamless deployment and adoption.

Customer Support Specialist

Teleperformance
10.2015 - 03.2016
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Personal Ambitions

Self Employed
07.2013 - 10.2015
  • Founded and operated a travel startup in Rajasthan, India, specializing in managing comprehensive travel arrangements for foreign tourists.
  • Developed entrepreneurial skills including business planning, client relationship management, and logistical coordination.
  • Appeared for the prestigious UPSC examination, known for its rigorous standards and competitiveness, demonstrating strong discipline, perseverance, and a commitment to public service and governance knowledge.
  • Concurrently preparing for the Indian Army SSB (Services Selection Board) interview, showcasing leadership qualities, physical fitness, and strategic thinking.

Junior Software Developer

Vodafone India Ltd
08.2012 - 05.2013
  • Developed complex business logic using MS SQL Server, T-SQL, and PL/SQL to meet evolving business needs.
  • Coordinated change requests efficiently across multiple teams ensuring timely and precise implementation.
  • Promoted and enforced best practice standards across projects, facilitating knowledge sharing and consistency.
  • Managed business rules in alignment with dynamic organizational requirements to ensure operational accuracy.
  • /Delivered accurate and timely data fulfillment as per business expectations, supporting decision-making and reporting processes.

Education

Bachelor of Technology - Information Technology

Rajasthan Technical University
India
01.2012

Skills

Oracle Cloud, Oracle APEX,Oracle Databases(11g,12c,19c),Oracle Forms & Reports

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Timeline

Technical Lead

Trangile (Hong Kong) Ltd.
03.2020 - Current

Database Developer

Jewel Alliance Pvt Ltd
03.2019 - 02.2020

Database Engineer

IBM
03.2016 - 03.2019

Customer Support Specialist

Teleperformance
10.2015 - 03.2016

Personal Ambitions

Self Employed
07.2013 - 10.2015

Junior Software Developer

Vodafone India Ltd
08.2012 - 05.2013

Bachelor of Technology - Information Technology

Rajasthan Technical University
Bhanu Pratap SinghTechnical Lead