Bhanuchander Samala

Responsibilities:

• Generated leads through calls, follow-ups, and customer outreach for Marg ERP and Recaho software.
• Conducted product demonstrations and explained software features to potential clients.
• Managed end-to-end sales process including enquiry handling, follow-up, and closing deals.
• Provided customer support for existing clients, including installation assistance, troubleshooting, and software guidance.
• Maintained daily reports on sales activities, client interactions, and service requests.
• Coordinated with the technical team to ensure smooth onboarding and resolution of customer issues.
• Ensured customer satisfaction by delivering timely product and service support.
• Built strong relationships with clients to improve retention and referrals.

• Generated employee payslips fortnightly based on approved hours worked.
• Created ABA files for payroll processing and ensured timely salary disbursements.
• Handled Deputy (rostering system) for United sites, including managing rosters, approving timesheets, and exporting data to MYOB.
• Generated payslips after processing timesheets in MYOB.
• Prepared employment contract letters for new hires.
• Processed quarterly superannuation payments for all employees.
• Coordinated payroll communication, including emailing payslips and addressing payroll queries.

AD Overseas (Franchise Partner – upGrad Learning Center)
Also worked as: Academic Counsellor – upGrad Learning Center

Roles and Responsibilities

• Counselling students regarding higher education options, career pathways, and opportunities for abroad studies.
• Collecting learner information, assessing their education background, interests, and preferred countries.
• Explaining study abroad processes, course offerings, eligibility criteria, and documentation requirements.
• Providing university lists, course options, and estimated budgets for Bachelor’s and Master’s programs (especially Australia).
• Guiding students on selecting suitable universities based on academic profile and financial capacity.
• Handling the Australia counselling desk for upGrad’s Study Abroad and Professional Bootcamp programs.
• Assisting students with booking exam slots for IELTS, PTE, GRE, and other standardized tests.
• Maintaining consistent follow-ups with prospective learners to ensure smooth onboarding.
• Supporting the enrollment process by submitting required documents and completing admissions formalities.