Summary
Overview
Work History
Education
Skills
Activities
Accomplishments
Languages
Certification
Timeline
Generic
Bhanu Murali Krishna Sirimalla

Bhanu Murali Krishna Sirimalla

Hyderabad

Summary

  • Dynamic Sr Team Lead at PATRA India BPO Services, recognized for driving an 80% business expansion and enhancing client retention. Leveraging strong communication and analytical skills, I fostered a high-performing team of 240, achieving exceptional results through strategic planning and creative problem-solving. Passionate about motivating teams to excel.
  • Resourceful Support Services Specialist known for high productivity and efficient task completion. Specialize in technical support, client communication, and problem-solving strategies. Excel in teamwork, adaptability, and effective communication, ensuring seamless service delivery and operational excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Transition Support Services Specialist

Trinet
Hyderabad
07.2021 - Current
  • Conducted regular audits of support services for quality assurance.
  • Investigated incidents reported by users to determine root cause and resolution path.
  • Worked on detailed reports summarizing team performance.
  • Implemented Benefits for clients based on there requirement using company softwares

Implementation Specialist

Zenefits (Through Vendor People Prime)
Hyderabad
06.2020 - 07.2021
  • Trained end-users on new systems and tools for seamless integration.
  • Led implementation projects for clients in diverse industries.
  • Collaborated with cross-functional teams to gather client requirements.
  • Monitored progress of implementations in order to meet deadlines set by clients.
  • Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
  • Coordinated project timelines and deliverables to align with client expectations.

Sr Team Lead

PATRA India bpo services
Visakhapatnam
07.2011 - 06.2020
  • Evaluating the team performance and assist them to bring out the best results within the tentative time.
  • Monitoring the reports and finding the reasons/solutions for unforeseen things.
  • Maintains all the date to evaluate the team production levels and quality.
  • All these lead to build a pilot team called employee Benefits with headcount 1 to 240.
  • Also, retained the clients which were about to discontinue their business with PATRA.
  • And I was extremely happy for my rewards and I was recognized by company well by receiving 1 awards, which were best employee of the quarter.
  • The business also expanded up to 65% in the year 2018 and now it is 80%.

Education

Bachelor of Science - Computer Science

Avanthi. Degree College
Visakhapatnam
04-2008

Skills

  • Communication skills
  • Performance evaluation
  • Client retention
  • Motivation and drive
  • Leadership skills
  • Creative problem-solving
  • Adaptability
  • Work ethic
  • Interpersonal effectiveness
  • Strategic planning
  • Problem solving
  • Time management
  • Coaching and mentoring
  • Work planning
  • Client communication
  • Analytical thinking
  • Team collaboration

Activities

  • Interest in volunteering and helping others.
  • Interest in traveling, showcasing inclusiveness and cultural awareness.
  • Fluent in English and Telugu.
  • Zeal to learn about new things and contribute to the company.

Accomplishments

  • Awarded as best of the quarter in Patra
  • Awarded as best of the quarter in Zenefits

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

Certification

  • Certified Lean Six Sigma Yellow Belt

Timeline

Senior Transition Support Services Specialist

Trinet
07.2021 - Current

Implementation Specialist

Zenefits (Through Vendor People Prime)
06.2020 - 07.2021

Sr Team Lead

PATRA India bpo services
07.2011 - 06.2020

Bachelor of Science - Computer Science

Avanthi. Degree College

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Bhanu Murali Krishna Sirimalla