Bhanu Prakash Burra
Hyderabad
Summary
Experienced finance professional with 12+ years in cash applications, collections, accounts receivable, and team leadership. Streamlined payment processes and improved reconciliation accuracy while leading high-performing teams. Leveraged ERP systems and automation tools to optimize cash flow and minimize unapplied cash.
Overview
19
19
years of professional experience
Work History
Team Leader
Shore Infotech Pvt Ltd
Hyderabad
04.2025 - Current
- Led team meetings to review project progress and resolve challenges, fostering collaboration.
- Coordinated workflow among team members to ensure timely task completion.
- Implemented process improvements to enhance operational efficiency and quality.
- Monitored project timelines and resource allocation to enhance workflow and meet deadlines.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance to support goal achievement.
Lead Associate
WNS Global Services
10.2023 - 09.2024
- Managed 15 customers in US healthcare portfolio worth 1.5 million AR aging file.
- Identified root cause analysis for claim denials and submitted for reconsideration to facilitate payment recovery.
- Trained new hires on processes and resolved escalations to ensure operational continuity.
- Working on the remittances and allocating the payments received thru bank portals, checks and Automated clearing house.
- Reach out to the Claim Adjusters to find the payment status thru emails, Calls.
- Reconciling the month end reports to check how much payments were received and have them allocated.
- Fulfilled client requests to address specific needs.
Associate Manager - Operations
Mouri Tech India Pvt Ltd
09.2022 - 02.2023
- Managed order life cycle, monitoring, permissions, and billing for new and renewal orders, ensuring timely processing and accuracy.
- Executed the implementation of the order to billing process for multiple products and activities.
- Obtained critical information for order processing, including user data, product details, installation specifics, and billing accounts.
- Maintain accurate files for online trials, firm/gratis orders, client site billing and location details, and contact/user records on internal systems.
- Manage internal queries relating to order status, billing, permission, and compliance issues.
- Responded to customer inquiries regarding products, services, claims, and billing issues, providing backup support and enhancing customer satisfaction.
- Amending Invoice copies - Purchase Order number, Billing, Shipping Address, Subscription period, Payment address.
- Sending Bulk Invoice copies to the trade customers.
Assistant Manager
Jones Lang LaSalle (JLL)
08.2021 - 07.2022
- Managed $350K in annual billings and collections, ensuring timely revenue flow.
- Spearheaded new collections strategies to minimize over 90 outstanding balances from 20% to 2%.
- Managed AR team and ensured accuracy and completeness of invoices prepared by 20+ members.
- Organized regular meetings with operation and division managers to enhance communication with customers and expedite payment processes.
- Developed a 20-member contract closeout team, which closed $50M of contracts.
Team Leader - Operations
Genpact India Pvt Ltd
04.2015 - 08.2021
- Joined Genpact in 2015 as Process Associate for Google My Business client, trained new hires on process, contributing to team target achievement.
- Got Promoted in 2016 as Process Developer and moved to UK Collections Process handled the Billing, Collections and Disputes.
- Promoted to Management Trainee in 2019, called customers regarding outstanding invoices and handled disputes, calculated DSO for EMEA collections.
- Managed team of 10 in B2B OTC collections process, prepared price trackers and presentation decks for client meetings, enhancing client engagement.
Client Service Associate
Pena4 Tech Solutions PVT LTD
12.2013 - 08.2014
- Led health management initiatives within HIM ON CALL, collaborating with hospitals in the US to improve patient care.
- Processed medical coding by obtaining work via secured files, uploading it into applications, and delegating assignments to coders across the US and India to ensure timely completion.
- Transferred completed work into applications for seamless integration into client systems.
Process Associate
TCS ESERVE PVT LTD
Chennai
05.2011 - 04.2013
- Onboard corporate accounts (individual) by ensuring documentation completeness, updating customer information, and setting up accounts to enhance customer access to bank benefits and privileges.
- Processed documentation and set up customer information in the system to facilitate efficient account creation.
- Handled customer inquiries primarily through email, ensuring timely responses and support.
- Collaborated with process teams to resolve customer requests, ensuring timely and effective support.
- Working with customer relationship manager (CRM) to support customer queries & resolve customer requests.
- TCS ESERVE is a preferred partner to handle all corporate accounts (individual) for a large multinational bank.
Customer service executive
HSBC INDIA Pvt ltd
Visakhapatnam
08.2007 - 09.2009
- Designed process for customer service operations at leading electronics retailer in the US.
- Handled customer calls regarding store gift cards, ensuring accurate information and resolution of queries.
- Handled customer inquiries regarding store cards, ensuring clear communication and adherence to guidelines.
- Processed payments over the phone and updated customers on account charges, ensuring clarity and accuracy.
- Managed multiple processes as the outsourcing partner for a leading electronics retailer in the US.
Education
B. Com -
Andhra University
VisakhapatnamI.T.I. - Electronics
Loyola Institute
VisakhapatnamSkills
- Team leadership and development
- Project management
- Performance monitoring
- Process improvement
- Team development
- Issue resolution
- Financial reporting
- Budget oversight
- Accounting oversight
Personal Information
Nationality: Indian
Languages
- Hindi
- Telugu
- English
Timeline
Team Leader
Shore Infotech Pvt Ltd
04.2025 - Current
Lead Associate
WNS Global Services
10.2023 - 09.2024
Associate Manager - Operations
Mouri Tech India Pvt Ltd
09.2022 - 02.2023
Assistant Manager
Jones Lang LaSalle (JLL)
08.2021 - 07.2022
Team Leader - Operations
Genpact India Pvt Ltd
04.2015 - 08.2021
Client Service Associate
Pena4 Tech Solutions PVT LTD
12.2013 - 08.2014
Process Associate
TCS ESERVE PVT LTD
05.2011 - 04.2013
Customer service executive
HSBC INDIA Pvt ltd
08.2007 - 09.2009
B. Com -
Andhra University
I.T.I. - Electronics
Loyola Institute