Bhanu Prakash Kasireddi
IT Manager - Store Systems Support
Summary
Insightful Information Technology Manager with 11+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
IT Manager - Store System Support
Hudson's Bay Company
Bengaluru
05.2021 - Current
- Managed system performance, conducting troubleshooting, security patching, and maintenance of IBM4690, NCR POS, Store systems Payments, Loyalty and Singleview.
- Oversaw Store Systems operations and training.
- Built, repaired and installed Point Of Sale system-related hardware based on deployment procedures.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Communicated with Dev teams and CEO to maximize development efficiencies and resolve technology issues.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated technical training and personal development classes for resources.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
IT Analyst
Tata Consultancy Services
Bengaluru
06.2019 - 05.2021
- Managing, troubleshooting and maintenance of POS Applications in the HBC stores
- Worked on IBM 4690 and EPOS.
- Monitoring day to day activities and Health check of the Stores.
- Finding solutions for the problems arises at POS level in the stores.
- Providing Timely suggestions on the issues to move the functions very smoothly.
- Giving L3 Support to HBC Stores
- Monitoring store open/close issues, POS Item downloads, Tax and Services of the Controllers and deployments.
- Worked closely with dev team in terms of resolving the regular and repeated issues.
- Worked on issues related to trickling of the sales and Job failures.
- Giving Support to new Deployments for IBM 4690.
- Daily maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration.
Business Analyst
ABACUS STAFFING & SERVICES PRIVATE LIMITED
Bengaluru
10.2018 - 06.2019
- Managing, troubleshooting and maintenance of POS Applications in the HBC stores
- Worked on IBM 4690 and EPOS.
- Monitoring day to day activities and Health check of the Stores.
- Finding solutions for the problems arises at POS level in the stores. Providing Timely suggestions on the issues to move the functions very smoothly.
- Giving L2 Support to HBC Stores Monitoring store open/close issues, POS Item downloads, Tax and Services of the Controllers and deployments. Worked closely with dev team in terms of resolving the regular and repeated issues.
- Worked on issues related to trickling of the sales and Job failures.
- Giving Support to new Deployments for IBM 4690. Daily maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration.
IT Head
KRD Exports Pvt Ltd
Hyderabad
02.2018 - 10.2018
- Managing, troubleshooting and maintenance of LAN, WAN, Communication Device, UPS and other IT equipment's
- Monitoring Warehouse, Production and all the retail Chain outlets through Gofrugal RPOS 7.
- Creating the masters like Item Master, Distributor Master, Job worker Master, Customer Master and so on.
- Providing Timely suggestions to the all the departments to move the functions very smoothly.
- Creating Mark Down and Mark up Prices for the customers.
- Implementation and Training to New Stores and all the departments in warehouse, Production.
- Implemented Slack for company's communication.
- Responsible for all IT Related Queries.
- Help my circle member on remotely to Troubleshooting user's technical issues.
- Daily maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration.
Product Consultant
GoFrugal Technologies Pvt. Ltd.
Hyderabad
10.2016 - 01.2018
- Demonstrated products to help customers try out offerings before making purchases.
- Assisted customers with product needs and introduced new store offerings.
- Established long term customer relationships by using effective communication and active listening skills.
- Helped identify product gaps and opportunities to improve product position in market.
- Implementing and Providing Support for the Products GoFrugal RPOS7, GoFrugal RPOS6, TRUE POS, and GoFrugal DE.
- Work with Client Managers and Project Managers to understand and analyze the client requirements.
- Analysis client/business requirement, as per market priority Assist in design, development, and management of new, existing or acquisition products to make product simplification.
- Participate in design sessions for development of new functionality and for customization of existing functionality.
- Review product performance against client requirements so as to provide optimal product.
- Perform product demonstrations for both prospective clients and existing clients as needed.
- Develop expertise in product knowledge, technical knowledge, and industry and process knowledge in relevant product areas.
- Maintain a thorough understanding of marketplace, competitors and industry trends in order to identify new business and marketing opportunities.
- Develop product reference document and product courseware for customers and Ensure marketing and training materials are fully compliant and appropriately updated and distributed.
- Train sales team in product knowledge.
- Address customer queries in timely fashion.
- Work with management and client to determine product roadmap and milestones.
- Continuous Improvement - Participate in process improvement initiatives to improve our efficiency and ability to serve our customers.
Asst Manager Client Aquisition
IndiaMART InterMESH Limited
Hyderabad
11.2015 - 10.2016
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Delivered services to customer locations within specific timeframes.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Pre and Post sales support functions.
- Exploring Business Opportunities, handling customer queries.
- Developing sustainable relationships with decision makers.
Asst. Manager Business Development
Genius Consultants Limited
Hyderabad
10.2014 - 08.2015
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Coordinated with design and media teams to develop high-quality creative assets.
- Responsible for Implementing HRMS software tool to the clients.
- Responsible for Marketing Genius Products and services.
- Building Prospective Client's Database and Lead generation by providing good service to the clients.
- Organizing Business Opportunity presentations.
- Pre and Post-sales support functions.
- Responsible for entire Business Development activities.
- Exploring Business Opportunities, handling customer queries.
- Developing sustainable relationships with decision makers.
Business Development Lead
IVY Infotech
Hyderabad
06.2012 - 10.2014
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organizing Business Opportunity presentations.
- Team training on products and marketing skills.
- Designing marketing programs and material.
- Proposal / Quotation Preparation and Submission.
- Creating and Maintaining Clients database.
- Visiting various institutes/Organizations for marketing Activities.
- Team handling report and coordination with senior management.
Education
B.Tech - Information Technology
Avanthi Institute Engineering And Technology
Makavarapalem 09.2008 - 04.2012
Skills
Point of Sale
Store Payment Systems
IBM 4690
NCR POS
Data Stage
Mainframe
Retail POS
Singleview
Return Bear
Jira
Cherwel
Compliance Management
Security Audit for POS systems
Daily store activities
Support Documentation Composition
Policies and procedures
Strategic planning
Staff Management
Coaching and mentoring
Certification
ITIL Foundation Level
Timeline
Aspire - An Internal Leadership Training
08-2022
IT Manager - Store System Support
Hudson's Bay Company
05.2021 - Current
ITIL Foundation Level
08-2019
IT Analyst
Tata Consultancy Services
06.2019 - 05.2021
Business Analyst
ABACUS STAFFING & SERVICES PRIVATE LIMITED
10.2018 - 06.2019
IT Head
KRD Exports Pvt Ltd
02.2018 - 10.2018
Product Consultant
GoFrugal Technologies Pvt. Ltd.
10.2016 - 01.2018
Asst Manager Client Aquisition
IndiaMART InterMESH Limited
11.2015 - 10.2016
Asst. Manager Business Development
Genius Consultants Limited
10.2014 - 08.2015
Business Development Lead
IVY Infotech
06.2012 - 10.2014
B.Tech - Information Technology
Avanthi Institute Engineering And Technology
09.2008 - 04.2012