BHANUPRAKASH SHETTIGOWDA

• Manage the product implementation of existing clients adding new business or modifying current business
• Responsible for client outreach to “kick off” the product implementation/migration process.
• Present project plan to client on product modules to be implemented as per signed contract.
• Set client expectations and define scope of product migration activities.
• Responsible to educate client on best practices and guide them through the product migration phase.
• Manage all communication with the client including conducting meetings and conference calls
• Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager
• Facilitates training needs, schedules client training and reports on training completed.
• Ability to manage multiple projects concurrently with aggressive time frames
• Complete projects within set timelines while mitigating risks that could cause the project to delay.
• Manage detailed work plans, schedules and client status reports.
• Responsible for tracking and managing client product migration deliverables
• Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration.
• Ensure successful hand-off to client services group for on-going support post product migration.
• Collaborate with internal departments to resolve client question sand issues during product migration.
• Responsible for keeping the project on track and in scope,anticipating and assessing project issues.
• Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal.

· Worked as Project manager to refresh 540 sites

· Handling 10-20 migration windows at the same time during weekends

· Spearheading a team of 30 members (NCE’s) for a migration project, and responsible to plan the migration windows, distribute the work within the team, end to end monitoring during the migration to make sure everything should be executed as per plan

· Process designing and re-structuring, Project Planning, Resource Planning

· Deliverables monitoring to make sure everything is in place before the migration window

· Scheduling daily Touch point Meetings with Customers, Vendors, Senior Management and assessing the requirements on open points

· Sending the meeting details to all the stakeholders for the migration’s windows

· Actively monitoring the migration windows to make sure everything should be executed as per plan

· Involving the Project Managers from Customers and 3rd Party Vendors end if any issue observed during the migration windows

· Monitoring the performance of the engineers during the migration windows and scheduling required trainings with the Technical Leads to improve the quality of project and the engineer

· Customer escalation handling

· Monitoring the migration window timelines and discussing with in the team, 3rd Party Vendors and Customers for improvement

· Sending hourly status updates to all the stakeholders during the migration windows

· Articulating project goals and scope translated business needs into technical terms

· Resolved numerous project issues including staffing shortages & weekend extended support

· Resource interaction, tracking the project phases and overall project progress

· Managing and tracking individual responsibilities

· Responsible for publishing Project deliverables on time with quality and accuracy

· Responsible for managing leaves of project members Creating change tickets and co- ordination with multiple teams for implementation and get the necessary approvals

· Receives logs and allocates a priority to all requests for changes

· Table the Request for changes (RFC's) for change Advisory Board (CAB) Meeting, issues an agenda and circulates request for changes to Change Advisory Board members in advance of meetings to allow prior consideration

· Decides which CAB members will come to which meeting, who gets specific RFC's depending on the nature of the RFC

· This role involves not only reviewing incident, problem or change but identifying process improvements, ensuring that correct RCA's have been performed across the problem records for severity 1 and severity 2 Convenes urgent CAB or ECAB Meeting for all urgent RFC's

· Chairs all CAB and ECAB meetings for all urgent RFC's Authorizes acceptable changes, either alone or after a CAB or ECAB has taken place

· Issue change schedules

· Liaises with all Necessary parties to coordinate change building, testing and implementation, in accordance with schedules

· Updates the changes log with all process that occurs, including any actions to correct problems and /or to take opportunities to improve service quality

· Reviews all implemented changes to ensure that they have met their objectives; refer back any that have been back out of the failed

· Work with the Delivery Integration Team to ensure that all relevant Teams are engaged to deliver the service at Implementation

· Review all outstanding RFC's, Analyses changes records to determine any trends and Closes RFC's

· Produces regular management reports Role: -Project Coordination

· Assist in scoping, scheduling, cost estimates, planning and execution

· Escalate issues on time and strive for resolution of issues

· Assist in completing gap analyses, develop and maintain a capability risk register

· Produce recommendations, and develop high level plans with timescales

· Negotiate for realistic timelines and schedules with the stakeholders

· Develop detailed implementation plans and assist PMs in executing them

· Timely communication to all the key stakeholders on the projects

· Producing management reports to stakeholders on a regular basis

· Assist project managers in project planning

· Stay on top of all the documentation requirements for the project including process documents

· Vigorous follow-up on action items related to projects and business management

· Initiate, manage and record key notes from the project calls and distribute them on time,Every time

· Ensure correct status reports are generated and publishing of weekly / monthly dashboards

· Responsible for publishing Project deliverables on time with quality and accuracy

· Get project resources, negotiate with the functional managers or the senior management the Availability of the team members and their functional area

· Responsible for capturing and processing demand requests with in the agreed SLA as per theClient request

• Acted as the Change escalation Focal for the account and ensured all agreed business Service Levels were attained monthly during time in role by both internal Operational and Technical Teams
• Ensured Change Freeze process is adhered during Quarter ends and Yearends
• Provided guidance on ITIL Processes to other group IT functions and was accountable for the quality of the complete process
• Ensured all support infrastructure is planned and implemented for customer support
• Chaired the weekly CAB (Change Approval Board) Meetings, weekly Service Support meetings and take minutes, attendance and actions and send out a note advising of the new status of events
• Identified incidents which were raised after or during a Change and coordinated with Incident and Problem Team to resolve the same
• Attending Release CAB meetings
• In the board meeting effectively assessed the change impacts
• Consistently approved all the Contingency CRs and offline CRs within the specified SLA
• Accountable for coordinating Project level Change Management activities
• Accountable for coordinating downtime plan with solution teams
• Work with the teams in identify optimal Downtime planning

• Work with project teams to integrate change management activities into the overall project plan
• Taking responsibility for notification of denied/withdrawn Changes to the change raiser as a result of Change Review Meetings
• Collating change detail in readiness for reviews in CAB meetings
• Chairing the CAB meeting
• Documenting outcome of each reviewed change
• Managing and monitoring all Change records to ensure progression from approved through to completed status and reporting of delinquency
• Producing a list of Un progressed, deferred, late, Emergency, failed and assisted changes and pass on to respective Business directors for appropriate action
• Performing risk assessment of changes
• Generating Monthly Change details report
• Working closely with users to ensure the project meets business needs