. Experience in Reporting and prioritizing software bugs through Quality Centre (Defect Driven Quality Engineer with great knowledge of process change documentation and root cause analysis. Ambitious and driven individual with extensive training in salesforce . Dedicated to best-in-class work. Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Fully versed in complete SDLC. Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks. Cautious Quality Engineer thoroughly predicts and eliminates any unnecessary risks during project planning and production phases. Meticulously investigates and tracks defects' root causes.
Attending Triage calls to discuss on the defect severity and issues.
• Prepared weekly and monthly status report which is shared with Client and Senior Management team.
• Handles the key activities at the offshore Daily Actuals Tracker, Peer Review Tracker, Updating the SUD and Update the Regression suite after every release.
• Played a key role to give the Knowledge Transfer to the new team members.
• Review all the work done by the team before delivered it to the client.
• Liable for team management and coordinating with onsite team.
• Interact with client during Backlog Refinement, Sprint Planning and Daily Scrum call.
• Worked in Agile Methodology.
Having good knowledge on Insurance domain and worked on different LOB like Liability, Property, Marine etc.
Good configuration knowledge - Creating Applications, Objects, Lookup, Master-detail relationships, Page Layouts, Search Layouts, Record Types, Tabs, Validation Rules, Formula, Dependent Picklist & Rollup Summary fields.
Having knowledge on Create and maintain Workflows (field updates, email alerts, creation of tasks) and Approval Processes.
Having knowledge on the different types on Relationships.
Worked on SLA for cases and milestones.
Having good experience on creating and maintaining profiles, roles and hierarchies, user licenses.
Certified Salesforce Administrator
Certified Salesforce Administrator