Bhanu Prakash Reddy M

• Supported phone sales operations to improve customer engagement and increase revenue growth. (Phone Sales - Call Centre).
• Aided in post-sales escalation processes to achieve timely resolution of customer issues. (Escalation Desk - Call Centre).
• Assisted in managing B2B sales operations for gift vouchers and products, promoting customer engagement and retention. (B2B Operation)
• Facilitated liquidation returns for small to medium items to support inventory management. (Returns Liquidation).
• Assisted in overseeing warehouse returns operations to ensure efficient processing and accuracy in inventory management. (Warehouse Operations)
• Contributed to brand advertisement operations, enhancing market visibility and customer engagement. (Ads Operations).

Utilised troubleshooting techniques during technical and escalation calls for Reliance Big TV to assist customers with complex inquiries effectively.

Followed up on customer interactions to ensure satisfaction with resolutions provided.

• Collected customer feedback and passed it to management for further action.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Actively listened to customers to fully understand requests and address concerns.
• Maximised customer engagement and satisfaction by delivering excellent customer service.