Bhanupratap Singh

• I’m working from 7 years with Earth’s most Customer centric company. Joined as Customer Support representative and got promoted to Supervisor role handling Rescue team escalations in North America.

Below are few achievements so far :

1. Recognised by directors as the best customer service representative.

2. Trained new customer service representatives.

3. Best in resolving long pertaining customer issues through deep dive, which weren’t solved in time long.

4. Helped in Messaging Assistant project and identified repetition in contacts from customers and reducing the number of total contacts in a day.

5. Analyzed data to identify trends, and flagged issues that could be addressed through training programmes and process improvements.

• Provided exceptional customer service through effective communication, resolving inquiries and issues in a timely manner.