Bhanupriya Katyal
Delhi
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
12
12
years of professional experience
Work History
Assistant Operations Manager – Insurance Verification & Authorization
12.2024 - Current
- Managing a team of 32 associates, ensuring smooth execution of Insurance Verification & Authorization processes while fostering a high-performance work culture.
- Overseeing MIS reporting, ensuring accurate tracking of performance metrics and identifying areas for operational enhancements.
- Maintaining SLA adherence by implementing strategic workflow optimizations to enhance efficiency and service quality.
- Handling Workday management, including team scheduling, leave tracking, and real-time workload distribution for optimal resource utilization.
- Developing and mentoring team members through coaching sessions, upskilling initiatives, and performance feedback to build future leaders.
- Sharing the weekly deck with clients over calls to discuss operational updates, key challenges, and data-driven improvement strategies.
- Conducting weekly calibration meetings to align quality expectations, address escalations, and drive continuous process improvements.
- Leading cross-functional collaboration between teams, clients, and leadership to ensure business objectives are met.
- Providing day-start, mid-day, and EOD reporting to leadership and clients for real-time operational insights, ensuring transparency and proactive issue resolution.
Lead Analyst (Management Trainee)– Insurance Verification & Authorization
05.2024 - 12.2024
- Supervised MIS reporting, ensuring data accuracy, trend analysis, and providing actionable insights for business decisions.
- Managed SLA performance through proactive risk identification and mitigation, ensuring compliance with client expectations.
- Led team handling responsibilities, overseeing workflow distribution, monitoring KPIs, and ensuring consistent productivity.
- Acted as a key liaison between management and associates, ensuring smooth communication and alignment with business objectives.
- Handled Workday tasks, including leave management, attendance tracking, and scheduling, ensuring seamless team operations.
- Presented weekly performance and process improvement strategies to clients, highlighting escalations and corrective action plans.
- Conducted calibration meetings with stakeholders to ensure alignment on quality parameters and performance goals.
- Mentored junior associates, provided process training, and facilitated knowledge-sharing sessions to enhance overall team capability.
- Shared daily operational reports with leadership and stakeholders, ensuring transparency in team performance and workload management.
Senior Analyst – Accounts Receivable & Insurance Verification, Authorization
R1 RCM
06.2020 - 05.2024
- Managed end-to-end AR follow-up, including contacting payers for claim status, resolving denials, appealing underpayments, and ensuring timely reimbursement in alignment with SLA targets.
- Processed denied claims and secured insurance approvals for copays, deductibles, and coinsurance, contributing to consistent revenue recovery.
- Collaborated with payers and cross-functional teams to resolve high-value and aged accounts, reducing outstanding AR and improving cash flow.
- Performed root cause analysis of denials and non-payment trends, implementing corrective measures to minimize future revenue leakage.
- Supported MIS reporting by analyzing AR aging, denial trends, and recovery performance to provide insights for operational improvements.
- Played a key role in quality assurance initiatives, conducting audits and feedback sessions to ensure compliance and accuracy in claim handling.
- Worked with major Ascension hospital systems ensuring alignment with payer-specific guidelines and client expectations.
- Assisted in onboarding and training of new hires, sharing domain knowledge and best practices to enhance team capability and AR process adherence.
Claims Associate – Benefits Department (Absence Management)
AON Hewitt
05.2013 - 08.2015
- Processed leave approvals/denials based on participant-submitted documents.
- Ensured adherence to client SLAs and timely communication with stakeholders.
- Conducted process audits, identifying inefficiencies and implementing improvements.
- Worked with clients including Fresenius, Amex, Apollo, Avis Budget Group, Ingersoll Rand, Baylor, Discover, Mattel, Boyd, Memorial Hermann.
- Handled NYC and Fresenius projects, maintaining 100% data accuracy and compliance.
Education
B.A. - Program
School of Open Learning, Delhi University
01.2011
H.S.C. -
N.I.O.S Board
New Delhi01.2007
10th -
C.B.S.E. Board
New Delhi01.2005
Skills
- Strong analytical skills
- Quick learning ability
- Excellent oral communication skills
- Excellent written communication skills
- Proven leadership
- Team management experience
- Effective time management
- Ability to work under pressure
- Expertise in MIS reporting
- SLA management
- Workday handling
- Strategic problem-solving
- Process optimization
- Team management
- Client communication
Personal Information
- Father's Name: Late Mr. Ashok Katyal
- Date of Birth: 04/17/90
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Assistant Operations Manager – Insurance Verification & Authorization
12.2024 - Current
Lead Analyst (Management Trainee)– Insurance Verification & Authorization
05.2024 - 12.2024
Senior Analyst – Accounts Receivable & Insurance Verification, Authorization
R1 RCM
06.2020 - 05.2024
Claims Associate – Benefits Department (Absence Management)
AON Hewitt
05.2013 - 08.2015
B.A. - Program
School of Open Learning, Delhi University
H.S.C. -
N.I.O.S Board
10th -
C.B.S.E. Board