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Associate Principal Engineer

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Dynamic Sr. Customer Service Executive with extensive experience at GMR GROUP, excelling in customer relationship management and service coordination. Proven track record in enhancing passenger satisfaction through effective problem-solving and team leadership. Proficient in ticketing systems, ensuring seamless operations while maintaining high service standards.

Accomplished Brand, Category and Buying professional with over 9 years of experience in the retail, distribution and travel retail industry. Demonstrated expertise in managing buying, logistics, and inventory operations, consistently achieving financial targets and business objectives. Proven ability to build and maintain strong vendor relationships, with excellent problem-solving and cross-functional collaboration skills. Seeking a challenging role in Category Management, Marketing and Buying to leverage my extensive background and contribute to the growth and profitability of a forward-thinking organization.

Digital Marketing Leader | Brand Strategist | Driving Growth and Engagement for Brands
Seasoned digital marketing professional with 14+ years of experience in building brands through innovative digital strategies. Expertise in digital ideation, creative execution, influencer outreach, and social media marketing.
Proven track record of delivering effective award-winning campaigns across diverse sectors and platforms while at top agencies and publishers including Ogilvy, Dentsu Webchutney, and HarperCollins.

Possessing over 13 years of experience in General Insurance, my expertise encompasses Underwriting, Consulting, Insurance Placements, and Claims Consulting.

Data-oriented digital marketing professional with 4+ years of experience working with campaign data, performance metrics, market trends, and business reporting. Strong foundation in data analysis, dashboard creation, KPI tracking, and insights generation using SQL, Power BI, GA4, and Looker Studio. Actively transitioning into Business Analyst / Market Analyst roles by leveraging hands-on analytical exposure, market research, and stakeholder reporting experience to support data-driven decision-making.

Management student pursuing MSc in International Management at University of Southampton, with a BBA in International Business from Bennett University. Completed internships at IFF and Insecticides Ltd., gaining expertise in data analysis, teamwork, and strategic communication. Proven leadership skills demonstrated through university event participation and social media management. Strong interest in business strategy, human resources, and management consulting, with a focus on continuous professional development.

Results-driven Senior Data Analyst with a strong track record of delivering business impact through data-driven insights, operational analytics, and BI solutions. Experienced in optimizing reporting frameworks, improving data quality, and enabling stakeholder decision-making through structured analysis, prioritization, and scalable analytics solutions.

Customer-focused and empathetic support specialist with 8 years of experience in international voice and remote support environments. Adept at handling complex customer interactions, resolving disputes, and delivering high-quality service across email, chat, and call channels. Proven track record of exceeding CSAT and SLA targets through clear communication, active listening, and prompt decision-making. Skilled in using AI-powered tools to streamline workflows and enhance customer experience. Committed to continuous improvement and maintaining professionalism under pressure.

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

BHANU RAJ GAUTAM

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GMR Group

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G R Infra Projects Limited

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Novartis India Ltd.

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Media India Group

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Wemark Marketing Pvt. Ltd.

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Dr. Bhimrao Ambedkar University, Agra

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