Bhanuvendra
New Delhi
Summary
Seasoned Senior Key Account Manager with significant experience in managing large key accounts, increasing sales revenue, and fostering client relationships. Demonstrated strengths include strategic planning, negotiation, and leadership skills. Previous roles have shown a marked improvement in customer satisfaction levels and growth in account profitability.
Overview
6
6
years of professional experience
Work History
Senior Key Account Manager
Bigfoot Retail Solutions Private Limited
Gurgaon
09.2021 - Current
- Managed over 120 e-commerce seller accounts,
- Promoted additional services including SR Engage and SR Checkout.
- Monitored monthly sales data to ensure continuous business growth.
- Assisted sellers in modifying business models to enhance delivery performance.
- Developed and managed long-term relationships with key customers.
- Identified customer needs, developed action plans to address them, and ensured successful implementation of solutions.
- Negotiated contracts, pricing and terms of agreement with clients.
- Addressed client questions and resolved complaints related to products, services and accounts.
Client Service Account Manager
Spoton Express Logistics Pvt Ltd
New Delhi
03.2020 - 08.2021
- Managed inventory range of 200 to 400 tons.
- Enhanced operational efficiency at OYO, SSIPL, SHIL, Carrier Midea Pvt Ltd, QDG Services Pvt Ltd & Stufa Manufacturing Private Ltd.
- Increased revenue through continuous monitoring of customer base trends.
- Coordinated with Operations and clients to fulfill their needs.
- Coordinated with IT and Sales teams to facilitate timely bill clearance.
- Managed settlement process of customer claims within company standards.
- Generated monthly service level reports for client review.
Customer Service Representative
FedEx Express
New Delhi
09.2018 - 12.2019
- Handled social media escalations and executive desk complaints.
- Resolved complaints within turnaround time.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
MBA - Logistics & Supply chain Management
Welingkar Institute of Management
Mumbai01.2021
B.Sc(I.T) - Information Technology
NIIT South Extension
01.2016
XIIth Class - Science
SOS Hermann Gmeiner School
01.2012
Xth Class - General
Government Boys Senior Secondary School
01.2010
Skills
- Effective Customer Communication
- Verbal and Written Communication
- Negotiation Skills
- Issue Resolution
- Key Accounts Management
- Strategic Problem Resolution
- Upselling of VAS products
Accomplishments
- Bravo Zulu Award twice for best customer service experience at FedEx in 2019
- Best Key Account Manager twice at Shiprocket in 2023
Timeline
Senior Key Account Manager
Bigfoot Retail Solutions Private Limited
09.2021 - Current
Client Service Account Manager
Spoton Express Logistics Pvt Ltd
03.2020 - 08.2021
Customer Service Representative
FedEx Express
09.2018 - 12.2019
MBA - Logistics & Supply chain Management
Welingkar Institute of Management
B.Sc(I.T) - Information Technology
NIIT South Extension
XIIth Class - Science
SOS Hermann Gmeiner School
Xth Class - General
Government Boys Senior Secondary School
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