Bhanwar Singh
Jodhpur
Summary
Dynamic Concierge Team Leader Driving Excellence in Guest Experience and Service Coordination. Dedicated Front Office Supervisor Ensuring Seamless Guest Interactions and Operational Efficiency. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
19
19
years of professional experience
Work History
Concierge Manager
Safeer Management Dubai
11.2023 - Current
- Coordinate client events, open houses, and marketing initiatives to enhance client relationships and generate new business
- Supervise, train, and schedule the concierge staff
- Conduct regular team meetings to discuss operations, service standards, and guest feedback
- Mentor and support team members in delivering exceptional service
- Evaluate performance and provide constructive feedback
- Ensure the concierge team provides prompt, courteous, and knowledgeable service
- Handle escalated guest complaints or issues efficiently and professionally
- Assist guests with special requests including reservations, travel, tickets, and services
- Oversee the concierge desk operations ensuring smooth service
- Manage and update the vendor/service database
- Keep team informed of hotel events and local happenings
Team Leader
Raffles Hotels-Udaipur
03.2022 - 12.2022
Concierge Supervisor
Umed Bhawan Palace
02.2013 - 10.2021
Concierge Supervisor
Ramada Worldwide-Jaipur
01.2008 - 12.2012
Concierge Executive
Park Hyatt Goa Resort and Spa
06.2007 - 12.2009
Concierge Attendant
The Oberoi Vanya Villas
02.2006 - 05.2007
Education
Bachelor of Science - Hotel Management
Arunanchal University of Study
Namsai, Arunachal Pradesh07.2019
Higher Secondary (12th Pass) - Arts General
Arunanchal University of Study
Namsai, Arunachal Pradesh07.2016
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Typing
- Computer skills
- Team Management
- Documentation
- Customer Service
- Multitasking
- Training and Development
- Documentation control
- Outstanding written and verbal communication
- Customer service orientation
- Staff scheduling
- Event coordination
- Meeting coordination
- Problem Resolution
- Reception management
Languages
English – Fluent
Hindi – Fluent
Timeline
Concierge Manager
Safeer Management Dubai
11.2023 - Current
Team Leader
Raffles Hotels-Udaipur
03.2022 - 12.2022
Concierge Supervisor
Umed Bhawan Palace
02.2013 - 10.2021
Concierge Supervisor
Ramada Worldwide-Jaipur
01.2008 - 12.2012
Concierge Executive
Park Hyatt Goa Resort and Spa
06.2007 - 12.2009
Concierge Attendant
The Oberoi Vanya Villas
02.2006 - 05.2007
Bachelor of Science - Hotel Management
Arunanchal University of Study
Higher Secondary (12th Pass) - Arts General
Arunanchal University of Study
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