Bharani Kumari G
Hyderabad
Summary
Dedicated Business Analyst with 10 years of diverse experience in BFSI operations and project management roles. Proven expertise in Agile methodologies, business analysis, and software deployment, specializing in requirements elicitation, user story grooming, and stakeholder management. Certified in Business Analysis and Agile Way of Working, adept at utilizing tools like JIRA, ALM, and Confluence. Recognized for driving efficiency and delivering high-value solutions through strategic thinking, meticulous documentation, and collaborative teamwork. Ready to leverage extensive experience to contribute
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Analyst-Humana
Tata Consultancy Services
Hyderabad
07.2016 - Current
- Communicate with stakeholders, including product managers, sales teams, and customers, to ensure that product requirements are met
- Collaborate with cross-functional teams to develop new health insurance products or enhance existing ones
- Assist in managing projects related to health insurance product development, including creating project plans, tracking progress, and identifying risks.
- Stay up-to-date with changing regulatory requirements, such as Affordable Care Act (ACA) provisions, and ensure that health insurance products comply
- Identify high-risk areas and prioritize quality checks accordingly
- Work closely with stakeholders, including regulatory affairs, quality assurance, and IT, to ensure a smooth submission process
- Ensure data quality by identifying and addressing data errors, inconsistencies, and gaps
- Develop and implement data governance policies and procedures to ensure data security, compliance, and integrity
- Responsible for ensuring the solution meets regulatory requirements, including HIPAA, ACA, and state-specific regulations
Business Analyst-Air Canada
Tata Consultancy Services
Hyderabad
07.2016 - Current
- The project involves the design, development, testing, and deployment of the below-mentioned applications of Aircanada to incorporate new features, enhance existing features, improve security, enhance performance, and optimize operations by implementing them in the Azure cloud platform using Agile software development methodologies
- Interaction with clients and business users to understand the business requirements, user requirements, and software system requirements
- Documenting the business, user, and system requirements gathered from clients in the form of user stories in JIRA
- Performing gap analysis, technical analysis of code base, and business impact analysis of software applications to understand the functioning and documentation of existing systems
- Designing future business system applications through business process diagrams, sequence diagrams, activity diagrams, data flow diagrams, use case models, and UML models using tools like MS Visio, MS paint
- Documentation and maintenance of software application artifacts in Confluence pages and share point sites
- Conducting business requirements workshops, product backlog refinement and grooming sessions, Sprint planning sessions, and product demos for stakeholders of projects of applications
- Responsible for facilitating the development of new features of the software applications on the Azure cloud platform in accordance with Agile software development methodology
- Undertaking maintenance and enhancement of existing features of software applications
- Support to the testing team for validation of software applications in accordance with business requirements through tools like SOAPUI and Postman
- Technical support to the business users during User acceptance testing for validation of business system applications
- Coordination with the operations team for deployment, implementation, and configuration of software application projects in the product environment through Azure DevOps
- Consultancy through business users and clients for improvements needed in the business system software application
- Analysis of defects and problems reported in the business systems and software application through JiRA and service
Senior Process Executive
Cognizant Technology Services
05.2013 - 07.2016
- Worked on Fail control and settlement for UBS Americas - US Banking
- Managed fail control and settlement for UBS Americas
- Oversaw End-to-End Banking Operations, ensuring timely settlements for U.S
- Markets
- Focused on improving delivery quality and managing settlement risk
- Executed instructions for receiving securities and transferring certificates
- Coordinated with branches and contra-brokers for trade settlements
- Processed client account transfers through NSCC and OTC
- Addressed requests from Front Offices and Counterparties
- Maintained documentation per legal and audit requirements
- Interacted with various departments like PROB, Margins, P&S, C&S
- Reconciled breaks in Cash and Stock ledgers
- Conducted DTCC and Stock record Reconciliation
IT Business Analyst
Citi Bank
- Company Overview: Brand Source, a prominent member-owned buying organization, sought to enhance in-store digital user experiences for independent appliances, home furnishing, and consumer tech dealers
- Led workshops with Business Leads/SMEs, IT, and Testing Teams for project alignment and insights gathering
- Developed detailed diagrams to document existing processes, aiding in identifying key touchpoints
- Assisted in creating comprehensive BRDs to guide development and testing phases
- Conducted efficient walkthroughs with development and testing teams for clear communication
- Coordinated UAT between development and testing teams, ensuring timely completion
- Facilitated meetings for business/IT remediation and continuous alignment
- Efficiently resolved ongoing project issues and managed external resource dependencies
- Brand Source, a prominent member-owned buying organization, sought to enhance in-store digital user experiences for independent appliances, home furnishing, and consumer tech dealers
IT Business Analyst
Citi Bank
- Company Overview: Caterpillar, the world's largest construction equipment company, engaged in the manufacturing of heavy-duty machinery and engines
- Facilitated communication among key stakeholders including PO, Business Sponsor, Development Team, and QA Team
- Extracted comprehensive requirements during the business phase, ensuring a thorough project understanding
- Created and managed user stories in Jira based on business and system requirements throughout the SDLC
- Collaborated closely with the QA team to align with project goals and support in test script preparation
- Oversaw seamless Jira and QC syncing, ensuring efficient flow of test user stories into Quality Center
- Caterpillar, the world's largest construction equipment company, engaged in the manufacturing of heavy-duty machinery and engines
IT Business Analyst
Citi Bank
- Led efficient offboarding of TORO and Honda PE from CITI enterprise portal, managing business requirements and user stories using Jira and Agile methodologies
- Interacted with business teams to understand needs and technological requirements
- Created data flow diagrams and process flow diagrams for better system comprehension
- Developed Use Case Diagrams to illustrate actor interactions and relationships
- Worked with product owners and business experts to elicit and translate requirements
- Ensured clarity, feasibility, and verifiability of user stories in collaboration with cross-functional team members
IT Business Analyst
Citi Bank
- Validated requirements through agile scrum and elicited business needs
- Translated business requirements into technical documentation for clarity
- Acted as a liaison between stakeholders to ensure effective communication
- Created and managed user stories throughout the SDLC
- Coordinated with QA for a clear understanding of testing requirements
Senior Process Associate
HSBC
- Company Overview: Worked in HSBC Banking Operations Team -UK Banking
- Amended trading limits, overdraft limits, and interest charges for customer accounts
- Maintained high net worth profiles, responding to queries, and providing solutions
- Calculated interest rates and compared GBP values with other foreign currencies
- Conducted reconciliation of cash discrepancies and amounts moved to suspense and unclaimed accounts
- Managed day-to-day transactions, including interest rates charges, write-offs, and waivers
- Interacted with branches, and approved/rejected items received from Makers
- Reviewed client requests, took necessary actions, and advised changes to Makers
- Checked services requested by customers, approving if criteria were met
- Routed unbalanced amounts to respective departments and posted journal entries in the application
- Worked on requests requiring amendments in customer profiles, overdrafts, interest rates, cycle adjustments, branch code changes, etc
- Worked in HSBC Banking Operations Team -UK Banking
Education
MBA -
Aditya PG College
Kakinada, Andhra Pradesh01.2012
B.Sc. -
PRG College
Kakinada, Andhra Pradesh01.2010
Skills
- Waterfall and Agile Methodology
- Business Analysis
- Jira
- QC (Quality Center)
- MS Office
- ALM
- Agile
- Operations Management
- Project Management
- Stakeholder Management
- Business Requirement Elicitation
- Use Case Preparation
- Process Flow Design
- Data Modeling
- Team Leadership
- Gap Analysis
- Business Impact Analysis
- Documentation
- Maintenance
- Coordination
- Agile Methodology
- Quality Assurance
- HIPAA, ACA
- Guidewire
- Change management
- Software development life cycle
- Database management
- Internal auditing
- Release planning
- Test case scenarios
- Client relationship management
- Reporting and documentation
Certification
- Healthcare Domain certification E1 proficiency 01/12/24
- Airline - Flight Operations 07/08/24
- Digital : Cloud Computing 02/05/24
- BDA : Healthcare_E0_vILT 30/09/24
- Power BI Fundamentals - Awareness 26/09/24
- Process : Agile and Scrum Overview 19/09/24
- Certificate in Business Analysis (Advanced), 04/18/19
- Agile Way of Working (Foundation), 06/07/19
- ITIL Foundation Certification, 11/24/19
- Certificate in BFS Domain (Foundation), 09/06/19
- BOA: Certificate in Merger & Acquisition, 07/24/21
Accomplishments
- Consistently delivered error-free transactions for three quarters, earning recognition from UBS Client.
- Received the STAR PERFORMER award from HSBC for exceptional contributions to banking operations.
- Appreciated by CITI client for quick learning and flawless project management.
Activities
- SOP preparation/updating, ensuring team compliance.
- Managed Audit Log, provided feedback, and served as a backup.
- Conducted weekly Governance Deck, communicated with branches, and trained new hires.
- Results-oriented leader, resolving queries/escalations in a dynamic environment.
Timeline
Business Analyst-Humana
Tata Consultancy Services
07.2016 - Current
Business Analyst-Air Canada
Tata Consultancy Services
07.2016 - Current
Senior Process Executive
Cognizant Technology Services
05.2013 - 07.2016
IT Business Analyst
Citi Bank
IT Business Analyst
Citi Bank
IT Business Analyst
Citi Bank
IT Business Analyst
Citi Bank
Senior Process Associate
HSBC
MBA -
Aditya PG College
B.Sc. -
PRG College
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