Bharani Ramakrishnan S
Coimbatore
Summary
Dedicated facilities administration & operations professional with a proven track record of streamlining business operations and expanding organizational capabilities. Successfully administered large projects and significantly enhanced service quality, resulting in a substantial increase in business revenue. Skilled in excellent people skills, leadership abilities, organization with strong focus on quality services. Possess effective communication and time management skills, coupled with a talent for problem solving. Committed to fostering environmentally friendly workplace practices and implementing the latest trends in facility management. Eager to join a dynamic team, contributing to success while continuously learning and growing.
Overview
12
12
years of professional experience
Work History
Deputy Regional Manager Operations
Updater Services Limited
Coimbatore
07.2023 - Current
- I oversee the management and coordination of various administrative and operational functions within the organization
- My role involves ensuring the efficient running of facilities, implementing and monitoring operational procedures, and managing the overall administrative processes.
- I have successfully streamlined business operations, expanded organically, administered large projects, and achieved business excellence.
- I have increased business in the region from 12 crores per annum to 44 crores per annum.
- Monitored regional sales figures and identified areas of improvement.
- Identified opportunities for cost savings throughout the region.
- Resolved customer complaints in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed daily operations of the regional office including budgeting and forecasting activities.
- Facilitated regular meetings with senior management to review progress towards goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
Senior Manager, Operations
Updater Services Private Limited
Coimbatore
12.2019 - 11.2023
- Identified and pursued new business opportunities to expand market presence and revenue streams.
- Prepared competitive commercials and received new business orders.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
Manager of Operations
Updater Services Private Limited
Coimbatore
01.2016 - 11.2019
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Managed a team of 26 employees, conducting performance evaluations and facilitating professional development
- Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Ensured compliance with applicable laws and regulations related to operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Implemented systems for tracking operational performance metrics.
- Led crisis management efforts, quickly resolving operational disruptions with minimal impact.
Assistant Manager of Operations
Updater Services Private Limited
Hyderabad
01.2013 - 12.2015
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Developed and maintained effective relationships with internal departments and external stakeholders.
- Maintained records of all operational activities including personnel information, inventory levels, customer service metrics.
- Developed strategies for improving customer satisfaction ratings.
- Resolved customer complaints efficiently and effectively.
- Established standard operating procedures across all departments in order to streamline workflows.
Graduate Management Trainee
Updater Services Private Limited
Chennai
05.2012 - 03.2013
- Provided support to management on various projects related to operations.
- Learned company processes, procedures and employee role functions.
- Assisted in developing and implementing strategies for improving customer service.
- Created presentations summarizing operational performance metrics for senior executives.
- Analyzed data from multiple sources to identify trends and opportunities for improvement.
Education
Master of Business Administration -
Bharthiyar School of Management and Entrepreneurship Development (BSMED)
Coimbatore04.2012
Bachelor of Science Education -
Regional Institute of Education (NCERT)
Mysore05.2009
12th Standard -
SRV Higher Secondary School
Rasipuram05-2005
10th Standard -
St Josephs Higher Secondary School
Devikapuram04-2003
Skills
- Facilities Administration
- Operations Management
- People Management
- Project Management
- Business Development
- Decision-Making
- Customer Service
- Relationship Building
- Professional and Courteous
- Negotiation and Conflict Resolution
- Team building
- Excellent Communication
- Problem-solving aptitude
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Telugu
Upper Intermediate (B2)
B2
Malayalam
Intermediate (B1)
B1
References
References available upon request.
Timeline
Deputy Regional Manager Operations
Updater Services Limited
07.2023 - Current
Senior Manager, Operations
Updater Services Private Limited
12.2019 - 11.2023
Manager of Operations
Updater Services Private Limited
01.2016 - 11.2019
Assistant Manager of Operations
Updater Services Private Limited
01.2013 - 12.2015
Graduate Management Trainee
Updater Services Private Limited
05.2012 - 03.2013
Master of Business Administration -
Bharthiyar School of Management and Entrepreneurship Development (BSMED)
Bachelor of Science Education -
Regional Institute of Education (NCERT)
12th Standard -
SRV Higher Secondary School
10th Standard -
St Josephs Higher Secondary School
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