Bharani Sairam
Hyderabad
Summary
Adaptable Salesforce Administrator boosts performance of Salesforce systems and products. Utilizes strong analytical skills to research market trends, leads and contacts. Drafts error, bug, and malfunction reports and performs maintenance and troubleshooting tasks.
Overview
3
3
years of professional experience
Work History
Salesforce Administrator
tata consultancy Services Private Limited
Hyderabad
2023.08 - Current
- Designed and developed workflows, validation rules, and other customizations on salesforce.com.
- Developed and implemented custom objects, tabs, and data models to optimize application performance.
- Efficiently operated a data loader to manage the insertion, update, and bulk transfer of information between Salesforce.com objects.
- Managed and optimized security levels and privileges through customization of salesforce.com profiles and roles.
- Resolved escalated incidents reported by customers related to Salesforce application usage.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Provided technical support to internal users on Salesforce issues or questions.
- Created reports and dashboards in Salesforce to meet business requirements.
Support Executive
Tata Consultancy Services Private Limited
Hyderabad
2021.08 - 2023.08
- Provided Unix-based Production and Application Support.
- Delivered comprehensive L1 and L2 support services
- Recorded and analyzed log files for valuable insights.
- Checking database errors in alert logs and coordinating with concerned team to resolve the DBA-related issues.
- Troubleshooting and diagnosing unix and related issues.
- Effectively resolved a wide range of customer issues, meeting or exceeding established service level agreements.
- Handled and resolved incidents within SLA using ServiceNow tool
- Implemented routine health evaluations, ensuring smooth operations and avoiding critical production issues.
- Monitored production jobs and collaborated with developers from various teams to identify and resolve issues, resulting in a significant reduction in alerts.
- Implemented changes based on feedback received from customers regarding product features or usability.
- Provided technical support to customers via phone, email and remote access tools.
- Monitored incoming calls and emails from customers; responded promptly as needed.
- Troubleshot complex problems using advanced diagnostic techniques.
- Checked logs and identified issues using tools such as Unix, Splunk, and App Dynamics. Monitored and resolved issues by taking necessary steps and collaborating with other teams.
- Conducted training sessions for new employees on the use of proprietary software products.
- Created detailed documentation of customer service interactions in a centralized database system.
- Prepared presentations highlighting key findings from research projects conducted with clients.
Education
Bachelor of Science - Computer Science
Adikavi Nanaya University
Eluru, AP.2021-10
Skills
- Incident Management
- System Administration
- Server improvements
- Diagnosing issues
- Unix
- Data Base (SQL/Oracle)
- Splunk
- Service Now
- App Dynamics
- Jira
- Salesforce Administration
- Objects , Fields, Records , Validation rules
- Security management
- Data Management
- Dashboard creation
- Problem-solving abilities
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner
A1
Timeline
Salesforce Administrator
tata consultancy Services Private Limited
2023.08 - Current
Support Executive
Tata Consultancy Services Private Limited
2021.08 - 2023.08
Bachelor of Science - Computer Science
Adikavi Nanaya University
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