Bharat Arora
IT Technician
New Delhi
Summary
Versatile IT technician with proven ability to analyze, diagnose, and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
IT Technician
Virginia Transformer India Private Limited
07.2022 - Current
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Design, implementation, and management of infrastructure, ensuring it aligns with organizational objectives. Maintain and upgrade hardware, software, and network components as needed, ensuring seamless integration with Active Directory infrastructure.
- Configure hardware, devices, and software to set up workstations for employees.
- Streamline help desk operations by implementing effective ticket management system.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- I followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Improved team productivity by providing technical guidance and mentoring junior engineers.
- Delegate tasks and provide guidance to ensure efficient operations and project completion. Implemented and managed security measures to safeguard infrastructure and data.
- Engineer Provide advanced customer service and technical support to multiple region end-users in multiple regions for hardware and software. Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshoot; escalate as necessary.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems
Education
Master's of Computer Application -
Indira Gandhi National Open University (IGNOU)
New Delhi, India 04.2001 -
Bachelor in Computer Applications -
Guru Gobind Singh Indraprastha University
New Delhi, India 04.2001 -
12TH Class -
Gagan Bharti Public School From CBSE Board
New Delhi, India 04.2001 -
10Th Class -
Kamal Public School
New Delhi, India 04.2001 -
Skills
Certification
Master in Cloud Computing From Jetking
Technical Skills
- Windows OS: Windows server 2008, 2012R2, 2019, Windows 7,10 & Active Directory services
- Microsoft 365 Administration: Exchange online, Teams, SharePoint, OneDrive, Outlook, PowerApps
- Microsoft endpoint Manager, Azure AD Connect, MFA,
- Ticketing Tool: Issue Track , Jira
- Hardware Support
- IT Asset Management
- ITIL Process Implementation
- Network Troubleshooting
- AWS Cloud, Active Directory Administration.
- DNS, DHCP, IPv4
- Handle Escalation Teams
Personal Information
- Date of Birth: 02/29/00
- Place of Residence : New Delhi
Timeline
Master in Cloud Computing From Jetking
08-2022
IT Technician
Virginia Transformer India Private Limited
07.2022 - Current
Master's of Computer Application -
Indira Gandhi National Open University (IGNOU)
04.2001 -
Bachelor in Computer Applications -
Guru Gobind Singh Indraprastha University
04.2001 -
12TH Class -
Gagan Bharti Public School From CBSE Board
04.2001 -
10Th Class -
Kamal Public School
04.2001 -
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