Bharat BHushan
Panipat
Summary
Dynamic Team Leader Manager at Tata Consultancy Services with expertise in data visualization, asset management servicenow data and ServiceNow reporting . Successfully created impactful dashboards and reports in Excel and Tableau that enhanced decision-making. Recognized for fostering collaboration and delivering exceptional customer service, while maintaining accurate asset management and documentation processes. Proven ability to drive results in data analysis and reporting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Tata Consultancy Services
Gurgoan
01.2019 - Current
- Provided technical support for existing reports, dashboards or other tools.
- Created reports detailing the status of service requests using ServiceNow platform.
- Maintained documentation of all the processes related to Data Analysis.
- Created data visualizations and reports for management, showcasing findings and recommendations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases of assets with current information.
- Worked effectively in team environments to make the workplace more productive.
- Provided guidance to clients on software asset management best practices, including license optimization and inventory control.
- Assisted in the development of asset management plans and strategies.
- Created dashboards using Tableau and Excel for visualizing data.
- Experienced as a specialist in data analytics, with a proven record of accomplishment in Tableau and SQL.
- Maintained accurate inventory records of hardware and software assets and ensured compliance with license agreements.
Education
High School Diploma -
St Mary's Convent School
Panipat04-2014
Skills
- Tableau
- ServiceNow
- Data visualization
- SQL programming
- Tableau dashboards
- Reporting skills
- Software asset management
- Data analysis
- Asset management
- Documentation management
- Excel power pivot
- MS Excel
- Excel data analysis
- Basic functions in Excel
- Excellent verbal communication skills
- Report creation
- Process documentation
- Dashboard creation
- Python
- Database management
- ServiceNow platform
- Tableau reporting
- Power BI tool
- Power BI reporting
- Power BI skills
Accomplishments
- Service & Commitment Award
- Star of the Month Award
- Contextual Master Award
- Best Team Award
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- Zero to Hero In Tableau from Udemy
- The Hands On Master Class in Tableau :- Data Visualization with Tableau from Udemy
- The Complete Introduction to Data Analytics with Tableau from Udemy
- ServiceNow Reporting
- Hardware Asset Management in ServiceNow
- ServiceNow ITSM Process
Project
Project Title: Goodyear Project
Responsibilities:
- Create clear and concise visualizations (charts, graphs, dashboards) to communicate findings.
- Prepare and present reports summarizing data analysis results to stakeholders.
- Utilize data visualization tools like Tableau, Excel.
- Analyze asset data to identify trends, patterns, and insights.
- Interpret data to draw meaningful conclusions and support decision-making.
- Perform complex analyses to evaluate asset performance and identify areas for improvement.
- Designed, developed, and maintained ServiceNow reports and dashboards: to visualize data, identify trends, and support business decision-making.
- Collaborated with stakeholders: to understand their reporting and dashboarding needs and to ensure that reports and dashboards meet their requirements.
Timeline
Team Leader Manager
Tata Consultancy Services
01.2019 - Current
High School Diploma -
St Mary's Convent School
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